Arada | Telephone Operator

About Us

At Arada, we create communities that inspire healthier, happier and more meaningful lives. Through innovative developments, exceptional customer experiences and a commitment to sustainability, we are shaping places where people can live, work and thrive.

Joining Arada means becoming part of a collaborative, ambitious and forward-thinking team dedicated to delivering excellence across every aspect of our business.

Role Purpose

The Telephone Operator is responsible for managing incoming and outgoing calls in a courteous, efficient, and professional manner. This role ensures effective communication between guests and hotel departments, while providing accurate information and delivering service in line with the hotel’s standards

Key Responsibilities

• Handle all incoming calls promptly, professionally, and in accordance with hotel telephone etiquette.
• Direct calls to the appropriate departments or personnel efficiently.
• Manage wake-up call requests and ensure timely execution.
• Handle guest inquiries, requests, and complaints via telephone, ensuring follow-up and resolution.
• Provide accurate information about hotel facilities, services, and local attractions.
• Take and relay messages accurately for guests and staff.
• Support front office operations by coordinating with housekeeping, engineering, and F&B through calls.
• Maintain call logs, guest requests, and service follow-up records.
• Monitor emergency lines and follow established procedures in case of incidents.
• Ensure the telephone system and equipment are in good working order and report malfunctions
  
  

Qualification & Experience

• High school diploma or equivalent; hospitality training is an advantage
• 1–2 years of experience in a hotel front office, call center, or guest services role (preferred).
  
  

Skills

• Clear and pleasant telephone voice with excellent communication skills.
• Strong customer service orientation and problem-solving abilities.
• Proficiency in English; knowledge of additional languages (Arabic preferred) is an advantage.
• Familiarity with telephone systems and hotel property management systems (PMS) desirable.
• Ability to work shifts, including evenings, weekends, and public holidays
  
  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

Why join Arada?

At Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.

Equal Opportunity Statement

Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.