Assistant Learning & Development Manager

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Establishment Training Tools

• Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Area Director of Learning & Development.
• Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
• Helps in coordinating and supports yearly performance reviews for supervisory staff together with the People & Culture Department.
• Orders and organises distribution of Training Certificates.
• Ongoing information of arising problems or conflicts within the departments on a confidential basis.
• Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.
  
  

Administration

• Compiles course/training requirements and attendance.
• Compiles hotel inspection reports, on the job observance.
• Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
• Counseling of supervisors/employees in training matters (How to Train, etc.).
• Establishes monthly training, quality, and business summary reports according to Hotel's/regional office requirements.
• Implements MHR Learning & Development standards
• Co-ordinates up-dating of personal files of employees together with the People & Culture Department.
• Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property
• Proper Quality Reporting and action planning implementation according to time frame.
  
  

Training

• Training of in-house Departmental Trainers, and selecting of those to cover every required field
• Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
• Ensures that departmental training schedules are established every month in advance.
• Co-ordinates training activities in coordination with General Manager, HODs and Area Director of Learning and Development when applicable.
• Oversees the property induction process and programs – including WTM
• Ensures completion of all training according to the company Training Matrix
• Evaluates and updates property training programs and initiatives
• Identifies strategic partners for development and delivery of training when appropriate
• Drives e-learning within the property
• Follows up with participants of external courses (including Area Learning Forum and Mövenpick Business Academy) to ensure learning is applied in the workplace
  
  

Quality

• Lead planning activities for Quality
• Lead a team of quality assurance committee that performs quality assurance checks. This includes hiring, skill development, and managing performance.
• Setting quality assurance objectives and ensuring that targets are achieved.
• Conduct monthly Quality Assurance meeting debate planning and action plans, and discussing the quality status quo and areas of development.
• Monitor the guest feedback and staff performance and assess the pros and cons and assist finding keys to develop and maintain high quality.
• Assists in new hire or recurrent training delivery as required.
• Review Global Brand Compliance assessment and improvement reference with the hotel department heads and ensure setting and implementation of the action plans required.
• Promote quality and performance improvement throughout the hotel.
• Identifying relevant quality-related training needs and deliver training.
• Gather relevant data and produce statistical reports in a monthly basis.
• Conducts internal Audits and inspections to ensure standards and objectives are met
• Coach and motivate managers and staff and display high influencing skills
• Performs special projects and other duties as assigned by management as required.
  
  

General

• Informs GM-HODs-Supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.
• Takes personal care of a regular exchange of technical know-how with his/her colleagues from learning & development at Corporate Office.
• Familiar with the Trust You and Quality related systems
  
  

Qualifications

• 2–3 years' experience in L&D, HR, or training coordination roles within the hospitality industry
• Bachelor's Degree in Human Resources, Business Administration, Organizational Psychology, Hospitality Management, or a related field
• Certification as a Trainer or equivalent, demonstrating expertise in adult learning principles, instructional design, and facilitation techniques
• Proven track record in designing, delivering, and evaluating comprehensive learning and development programs
• Demonstrated ability to lead and manage teams, fostering a culture of continuous learning and development
• Strong communication and interpersonal skills with the ability to build effective relationships across all organizational levels
• Proven ability to drive innovation in L&D practices and stay current with industry trends and best practices
  
  

Additional Information

Customer related experience an asset

Ability to work well under pressure in a fast-paced environment

Excellent communication skills and a professional presentation

Ability to work cohesively with fellow colleagues as part of a team

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.