Assistant Learning & Development Manager

We 're currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As an Assistant Learning & Development Manager you are responsible in managing the hotel 's training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as bull; Analyze Colleague Development needs in the hotel and prioritize such needs Deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by supervisors bull; Consult with the Learning Development Director Manager for the co ordination of Colleague Development courses bull; Assist in conducting a lsquo;Colleague Development Needs ' analysis and prepare an Annual Learning Development Plan and budget accordingly bull; Ensure the maintenance of Learning Development aids/ order Learning Development materials and stationery as required for the Learning Development office and Colleague Development courses bull; Assist in the selection of Departmental Trainers/ then assist in training and developing them through ongoing workshops and monthly meetings

Requirements

Education/ Qualifications ExperiencesYou should have three years supervisory experience in a professional training environment with expertise in instructional methods and training techniques/ preferable including needs analysis/ learning theory/ group and individual training techniques/ as well as training evaluation. You must have a good working knowledge of computers along with excellent communication and presentation skills.Knowledge CompetenciesThe ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment/ portray good customer service/ interpersonal/ team building and conflict resolution skills and posses following competencies Understanding the BusinessInfluencing OutcomesPlanning for BusinessTeam BuildingValuing DiversityLeading PeopleAdaptabilityDrive for ResultsCustomer FocusManaging Operation