Associate Relationship Officer

ADIB - Abu Dhabi Islamic Bank


Date: 9 hours ago
City: Remote
Contract type: Full time
Remote


Role : Associate Relationship Officer
 Location : Dubai

 Role Purpose:

 Provide end-to-end operational and service support to the coverage team within Community Banking.

The Relationship Officer ensures seamless execution of account opening, maintenance, and service-related activities for the assigned portfolio, while maintaining high service standards, documentation accuracy, and compliance with internal policies and regulatory requirements.
Key Accountabilities of the role



  • Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.

  • Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.

  • Review and prepare documentation, ensuring completeness, accuracy, and compliance with internal and regulatory requirements.

  • Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.

  • Support KYC/ODD updates, RIM alignments, licensing documentation, and client profile maintenance.

  • Handle client routine enquiries within agreed turnaround times and escalate complex issues when required.

  • Assist in complaint follow-up and resolution tracking.

  • Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.

  • Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.



Escalate risks, documentation gaps, or compliance concerns to the Regional Manager.





Specialist Skills / Technical Knowledge Required for this role:





• Basic knowledge of banking products and services.

• Attention to detail and quality control mindset.

• Strong coordination and follow-up skills.

• Customer focused and solution-oriented approach.

Required experience:

  • Bachelor’s degree

  • Intern in customer service or administrative role (Preferably in banking)

  • Efficient and effective Computer & MS Office skills (Word, Excel, PowerPoint).

  • Ability to work effectively in a team environment.

  • Awareness of AML & Compliance related matters (training will be provided).

  • Very good time Management, Planning, Organizing accomplishing tasks against deadlines

  • Problem Solving skills

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