Associate Relationship Officer

ADIB - Abu Dhabi Islamic Bank


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote


Role : Associate Relationship Officer
 Location : Dubai

 Role Purpose:

 Provide end-to-end operational and service support to the coverage team within Community Banking.

The Relationship Officer ensures seamless execution of account opening, maintenance, and service-related activities for the assigned portfolio, while maintaining high service standards, documentation accuracy, and compliance with internal policies and regulatory requirements.
Key Accountabilities of the role



  • Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.

  • Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.

  • Review and prepare documentation, ensuring completeness, accuracy, and compliance with internal and regulatory requirements.

  • Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.

  • Support KYC/ODD updates, RIM alignments, licensing documentation, and client profile maintenance.

  • Handle client routine enquiries within agreed turnaround times and escalate complex issues when required.

  • Assist in complaint follow-up and resolution tracking.

  • Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.

  • Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.



Escalate risks, documentation gaps, or compliance concerns to the Regional Manager.





Specialist Skills / Technical Knowledge Required for this role:





• Basic knowledge of banking products and services.

• Attention to detail and quality control mindset.

• Strong coordination and follow-up skills.

• Customer focused and solution-oriented approach.

Required experience:

  • Bachelor’s degree

  • Intern in customer service or administrative role (Preferably in banking)

  • Efficient and effective Computer & MS Office skills (Word, Excel, PowerPoint).

  • Ability to work effectively in a team environment.

  • Awareness of AML & Compliance related matters (training will be provided).

  • Very good time Management, Planning, Organizing accomplishing tasks against deadlines

  • Problem Solving skills

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Electrician

Accor, Remote
4 days ago
Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep...

Host / Hostess

The Food and Beverage Group, Remote
6 days ago
Role OverviewThe Host / Hostess is responsible for welcoming guests on arrival, managing the immediate front-of-house guest flow, and ensuring a warm, polished, and well-organised first impression in line with the food & beverage Group standards. As one of the first points of contact in the venue, this role plays an important part in greeting guests, managing reservations and waitlists,...

Skipper

AD Ports Group, Remote
1 week ago
Job DescriptionThe Skipper is responsible for the safe, efficient, and compliant operation of the assigned Company vessel, ensuring the safety of personnel, protection of the marine environment, and security of the vessel during all marine operations. The Skipper is responsible for the safe navigation and operation of pilot boats, speed boats or other assigned marine craft, providing reliable marine support...