AVP- Credit Card Sales

First Abu Dhabi Bank (FAB)

Date: 2 weeks ago

City: Abu Dhabi

Contract type: Full time

To sell Core product and to encourage cross selling of other direct sales products in assigned business territory
To build and maintain effective business relationship with customers
To manage the team assigned in a manner that would increase Sales in accordance with Credit policy
To manage daily set of activities, outputs and staff performances through digital platforms

Key Responsibilities

Core Responsibilities

To manage the team assigned, wherein the monthly sales are met or exceeded.
To plan, organise, lead and control team and their activities both from office and remotely by using Microsoft Tasks/CRM/digital transformation mediums.
To be able to conceptualise and create new avenues of business in collaboration with Employee banking.
To source quality business by ensuring Fraud and compliance guidelines are met.
To ensure effective customer relationship management of all business sourcing via constructively using NPS survey remarks/scores.
Ensure effective sales progress by developing and maintaining reporting/tracking of systems, anti-attrition processes and techniques, etc.
Managing a team including addressing their training needs to the appropriate resource, along with ensuring a smooth process for all.
To build and maintain effective business relationship with all internal departments and branches
To build and grow the sales organisation as an extension of the branch manager and the branch network
To interface with the Employee Banking relationship managers to effectively deploy teams to capitalise on employee banking and branch.
To assist in conducting Promotional Activities, meetings and Road Shows in the assigned showrooms to Achieve or Exceed Budgeted Sales Volumes.
To ensure that the documentation provided by the team is complete and error-free for all approved applications sourced from such assigned team.
To ensure that team is doing regular follow up for document discrepancies, which have been approved as Deferrals.
To provide Monthly MIS on performance to Manager of the assigned Region.
To provide Weekly MIS on all related Sales/Services Updates to Manager DSD team as to ensure regular tracking of Errors/Deferrals/etc.
To provide regular customer and market feedback to senior management, to improve Product Offering and Business Acquisition.
To capitalize on-cross selling opportunities.
To recommend the banks products proposed from the team, and which are considered good credit risk and as per Bank Policy.
Requires good convincing and Negotiating Skills according to the complexity of business.
Continuous suggestions on changes and ways of improving FAB Products.
Manage Business Complexity in view of competition.
Identify any cross selling opportunity for Other Business Divisions of the Bank.
Motivate the Team Assigned by awarding the High Performers and guiding the others as to improve their performance, and also reporting the same to the manager DSD team.
To manage the area to ensure that over all responsibilities are achieved / exceed
To increase bank’s visibility in the banking / financial industry
Developing new strategies for the business of respective area, and build a strong business support unit.
Increase banks over profitability
Ensure that team members are always up to date on product features and promotions.
Adhere to the Standard Operating Procedures, Policies, Code of Conduct and Service Standards of the bank, ensure that team members do the same and initiate appropriate disciplinary action for any violations noted.

AUTHORITY

Authority and Decision Making will be given in delegation by Manager as to ensure smooth process for the Team at all times

Key Performance Indicators, Skills And Competencies

Leadership and Team Management Skills
Service Quality & Customer / Dealer Relations
Comprehensive Sales Skills
High Motivation and Pro-activity
Ability to develop strong professional relationships between Team and Customers.
Should have good knowledge of Bank retail products.
Should have very good computer and organizational skills. Competitive and Multicultural awareness on related resources.
Should possess Market knowledge and competition policy/process awareness
Customer sales targets
Growth in total portfolio revenue
Client satisfaction index
Adherence to policies, processes, and procedures of FAB

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