Beauty Advisor - Abu Dhabi

CHANEL


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Position based in Yas Mall, Abu Dhabi.

CONTEXT & ENVIRONMENT:

CHANEL boutiques are the heart of the brand’s vision. As a Beauty Advisor, you will be part of the sales team within our Fragrance & Beauty Boutique (make-up, fragrances and skincare), and you will contribute to creating a loyal client database by ensuring a unique and memorable experience is given to each client.

IN THIS METIER, WE ARE ENERGISED BY:

Embodying Chanel values and DNA:


  • Sharing solid knowledge of the brand, its heritage and know-how with clients as well as the team
  • Co-creating stories with and for clients, sharing the brand culture and blend it with the clients’ personal story
  • Constantly following latest Beauty trends and be pro-active in self-learning
  • Being a brand ambassador by respecting our grooming guidelines at all times


Surpassing client expectations:


  • Creating a tailor-made experience, offering personalized solutions and ensuring excellence in client service in accordance with Chanel’s rituals and standards
  • Ensuring clients are welcomed in the expected manner in order to create a strong relationship with them and ensure brand loyalty
  • Developing cross-selling among all categories in the boutique
  • Handling client complaints and requests effectively and according to guidelines
  • Building your own client database and consistently focus on clienteling alongside your Manager
  • Actively participating in beauty events and workshops organized for clients


Boutique operation:


  • Ensuring the Boutique is perfectly well maintained in respect to the VM guidelines
  • Understanding and participating in the operation of the Boutique and provide your Manager with appropriate reports
  • Collaborating with others and contributing to building the success of the Boutique by achieving sales targets and KPIs


HOW WE CREATE IMPACT:


  • Creating a memorable experience for clients and building a long-lasting relationship by embodying CHANEL’s values and sharing the brand’s heritage.
  • Contributing to boutique success through teamwork and collaboration by supporting team efforts and driving collective achievement of boutique targets.
  • Ensuring operational excellence by maintaining boutique standards, supporting daily operations, and continuously developing your knowledge and skills.


KEY COMPETENCIES & REQUIREMENTS:


  • You are a Beauty Advisor with at least 5 years of experience within a high-end or Luxury Retail environment.
  • Fluency in English is a must, Arabic or Russian would be an advantage.
  • You are passionate about make-up and beauty overall and have a strong understanding of excellent client experience.
  • You have strong interpersonal and communication skills, along with a proactive mindset and an intercultural approach.

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