Bellman

Company Description

DELANO Dubai

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time. When DELANO South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. DELANO was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original DELANO to icon status, DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Job Description

As a Bellman at DELANO Dubai, you are a key ambassador of the guest arrival and departure experience. You will ensure every transition is seamless, welcoming, and effortless, reflecting the refined yet relaxed style of the DELANO brand from the very first moment of contact.

• Guest Arrival & Departure Experience: Deliver a warm, polished, and efficient welcome and farewell, ensuring a smooth first and last impression of the hotel
• Luggage Handling: Safely and efficiently manage guest luggage with care, discretion, and attention to detail
• Escort Service: Accompany guests to and from rooms, providing a personalised introduction to the property and room features
• Guest Assistance: Support guests with directions, enquiries, and general hotel information in a professional and friendly manner
• Valet Coordination: Liaise with valet and transportation services to ensure seamless arrivals, departures, and transfers
• Service Readiness: Maintain lobby and entrance areas in immaculate condition, aligned with DELANO presentation standards
• Operational Support: Assist front office and concierge teams during peak periods to ensure smooth guest flow
• Guest Engagement: Create a welcoming atmosphere through attentive, intuitive, and respectful interaction with all guests
• Problem Resolution: Respond promptly to guest requests or minor issues, escalating where appropriate to ensure resolution
• Brand Representation: Consistently embody DELANO’s luxury lifestyle service culture through appearance, behaviour, and communication
  
  

Qualifications

• Luxury Experience: Previous experience in a luxury hotel or resort environment in a bellman, porter, or guest services role
• Guest Service Excellence: Strong interpersonal skills with a warm, professional, and guest-focused approach
• Physical Capability: Ability to handle luggage and remain active throughout shifts in a fast-paced environment
• Attention to Detail: High standards of presentation and care in all guest-facing interactions
• Team Collaboration: Works effectively with front office, concierge, and valet teams to ensure seamless operations
• Communication Skills: Clear, courteous, and confident communication with guests of diverse backgrounds
• Educational Background: A relevant qualification such as a Bachelor’s degree or diploma in Hospitality Management (or equivalent experience) is preferred, reflecting a commitment to professional standards
• Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together
  
  

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.