Bellman

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided
  
  

Job Description

We are seeking an enthusiastic and detail-oriented Bellman to join our inspiring team. As a Bellman, you will be the first point of contact for our guests, creating memorable experiences through exceptional service and genuine hospitality. You will manage all porterage operations, assist with guest arrivals and departures, and ensure seamless coordination between front-of-house teams. This role is essential to maintaining our commitment to guest satisfaction and operational excellence.

• Welcome all guests and residents with warmth and professionalism, providing directions and recommendations for hotel facilities.
• Supervise and participate in the handling, storage, and safekeeping of all incoming, outgoing, and stored baggage with meticulous attention to detail
• Coordinate and support guest arrival and departure experiences, working collaboratively with the doorman and reception teams
• Monitor valet parking operations, taxi queues, and hired car services according to established priorities and procedures
• Address guest inquiries and concerns promptly, escalating security incidents or complaints to the Duty Manager when appropriate
• Maintain the hotel entrance and driveway operations in accordance with established service standards and code of ethics
• Promote inter-hotel sales and in-house facilities to enhance the guest experience
• Ensure all tasks are performed in adherence with workplace safety and health policies and procedures
• Work closely with colleagues across all departments to deliver personalized and efficient service encounters
• Maintain the security and confidentiality of guest and hotel information at all times
• Perform additional duties and responsibilities as assigned by management
  
  

Qualifications

Knowledge and Experience

• Minimum of 2 years of relevant experience in the hotel industry.
• Additional foreign language - Russian, Turkish compulsory.
• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment and with a high degree of professionalism.
• Prioritizes and organizes work assignments.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Embraces and responds to change effectively.