Cabin Crew Manager - Sharjah
Air Arabia
Date: 2 weeks ago
City: Sharjah
Contract type: Full time
Job Purpose
To lead and oversee G9 cabin crew day-to-day operations, ensuring safety, regulatory compliance, operational efficiency, crew readiness, and a consistently high customer experience in line with Air Arabia standards and brand promise.
Key Result Responsibilities
To lead and oversee G9 cabin crew day-to-day operations, ensuring safety, regulatory compliance, operational efficiency, crew readiness, and a consistently high customer experience in line with Air Arabia standards and brand promise.
Key Result Responsibilities
- Manage daily G9 cabin crew operations, ensuring safety, punctuality, and full regulatory compliant compliance.
- Ensure full compliance with GCAA regulations
- Maintain and update Cabin Crew Operations Manuals in coordination with Quality and Safety departments.
- Monitor and implement changes from regulatory updates into operational procedures.
- Ensure all crew are trained and briefed on regulatory requirements, including safety and emergency protocols.
- Oversee documentation and record-keeping for compliance audits and internal reviews.
- Monitor individual and team performance, attendance, and behavior. Implement interventions for under-performance and sickness/absence.
- Ensure effective execution of daily operations.
- Coordinate closely with OCC on crew deployment, schedules, disruptions, and recovery actions.
- Monitor crew attendance, legality, fatigue reports, and documentation to ensure continuous operational readiness.
- Implement cabin crew performance management framework, including KPIs and benchmarks.
- Conduct reviews of crew readiness, attendance, discipline, productivity, and operational impact.
- Monitor and analyze performance indicators including punctuality impact, attendance, productivity, service quality metrics, customer feedback, and crew readiness.
- Recognize strong performance and maintain regular one-to-one feedback
- Support the Head of Central Cabin Crew Operations through comparative analysis to identify performance gaps, root causes, best practices, and corrective actions.
- Ensure consistent implementation of Air Arabia service, grooming, and onboard professionalism standards across G9.
- Ensure awareness and adherence to service delivery objectives, standards, and corporate policies.
- Embed service and performance expectations into daily operational decision-making.
- Lead service excellence initiatives in collaboration with the Customer Experience team to elevate onboard customer experience in line with Air Arabia’s brand promise.
- Drive continuous improvement in cabin crew standards across operational efficiency, customer experience, and service consistency.
- Lead, manage, and develop Duty Coordinators and Crew Supervisors to ensure effective day-to-day cabin crew operations.
- Collaborate with other hubs to share knowledge, align best practices, and improve overall cabin crew standards.
- Lead crew welfare initiatives while maintaining operational and performance standards.
- Manage leave approvals in line with manpower requirements and operational priorities.
- Implement crew engagement and recognition initiatives to support morale, accountability, and productivity.
- Present regular and ad-hoc performance reports to Management, including analysis, clear recommendations, and corrective actions to improve operational and service performance.
- Bachelor’s degree in Aviation Management, Business Administration, Hospitality Management, or a related field is preferred.
- Cabin Crew license/certification or previous qualification as Cabin Crew is an advantage.
- Minimum 10 years’ experience managing cabin crew operations, including leading and supporting crews from diverse cultural and professional backgrounds.
- Strong knowledge of cabin crew operations, airline regulations, and fatigue management principles.
- Understanding of rostering, crew legality, and operational control processes.
- Significant cabin crew experience—ideally in supervisory or senior purser roles—with a strong track record in performance management
- Ability to manage day-to-day operations in a fast-paced, 24/7 airline environment.
- Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook) for reporting and analysis.
- Strong data interpretation and reporting skills to support operational decision-making.
- Ability to translate performance insights into actionable operational improvements.
- Strong decision-making skills, particularly during operational disruptions.
- Familiarity with cabin crew regulations, service delivery standards, and operational protocols.
- Good understanding of HR and disciplinary processes.
- Excellent communication, coordination, and stakeholder management skills.
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