CAFM Operator

Job Purpose

To lead the administration, data integrity, and performance analysis of the CAFM platform across all operational sites. The role ensures that maintenance, asset tracking, and performance reporting processes are digitally enabled and aligned with organizational goals, contract KPIs, and statutory compliance.

Job Responsibilities

• Create and Manage all on-demand and POs in CAFM.
• Create and Manage all AMC Work Orders and POs in CAFM
• Record and update CAFM stores status and inventory.
• Coordinate with Facilities Managers, FM Engineers and Technicians regarding status of tasks.
• Maintain and update all necessary records and database that includes but not limited to services provided, supplier’s list, etc.
• Log calls/jobs on CAFM applications received.
• Create Purchase Requisitions (PR) in ERP systems in parallel with PO created in CAFM system.
• Update CAFM PO details to complete GRN and Payment.
• Ensure tasks are updated in the CAFM/ERP system in line with the tasks’ (PPM, Reactive and Corrective Maintenance) SLA’s/KPI’s.
• Provide general support to the Operations department employees (e.g. gate pass, annual leave applications, time sheets, correspondence etc.).
• Serves as a point of contact for contractors for receiving invoices, service reports, and other submittals from the suppliers, service providers, etc. for Line Manager’s approval.
• Record requests, complaints, concerns highlighted on CAFM for Line Manager’s review and action.
• Prepare periodic tracker as may be requested by Management to report activities.
• Respond to a variety of customer requests, questions, complaints and inquiries via the telephone or in person in a courteous, efficient and timely manner.
• Administer and manage the CAFM system, ensuring accurate asset registration, preventive maintenance scheduling, and reactive work order tracking.
• Lead the configuration and rollout of CAFM modules across various FM disciplines including Hard, Soft, and Specialized Services.
• Develop standard reporting formats for operational dashboards and KPIs, including SLA adherence, backlog analysis, and technician productivity.
• Conduct system training for FM staff, contractors, and helpdesk personnel to ensure consistent use of CAFM workflows and protocols.
• Coordinate with IT and ERP teams to integrate CAFM with procurement, HR, and inventory management modules.
• Perform periodic data audits and validation checks to ensure integrity, completeness, and compliance of asset and service records.
• Support FM Management in analyzing CAFM-generated data for performance reviews, budgeting, and service re-tendering exercises.
• Perform other duties as assigned by the Line Manager and or Reporting Manager.
  
  

Job Requirements

Minimum Bachelor’s Degree or Diploma in any discipline with Relevant Experience preferred.

Minimum Of 2 Years Of CAFM/ERP Experience Required

Minimum of 2 years of Admin Experience required

Experience In Facility Management Industry Is Preferred·

Knowledge in MS Office, CAFM (preferably FSI Concept Evolution), ERP

Sound knowledge of Facilities Management related duties.

Sound knowledge of requirements from Admin related duties.

Arabic Speaking is desirable