CIC Representative

Contract: Permanent/Full time

Compensation

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn !

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

The CIC Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CIC Reps are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Areas Of Responsibilities And Related Activities

• Responsible assigned area customers
• Manage manual and automatic shipments providing availability when needed and coordinating with logistics
• Answer customer questions on orders, shipments, invoices, packing list, prices, availability and tracking information
• Provides after sales support, including replacement, spare parts and claims
• Maintains constant communication via phone calls and e-mail with the customers and other Luxottica departments
• Attend weekly meetings on orders and shipments forecast
• Coordinating with the departments in Italy regarding customer set up, claims, billing and logistics
• Provides sales support for local and global Luxottica Days
• Process returns, credit and debit notes
• Daily follow up with Credit control department for Blocked accounts for allocation and shipment issues
• Any other additional tasks that may emerge in response to business needs
  
  

Candidate Profile

• 2-3 years experience in Customer Service
• Bachelors degree in business or similar
• Customers negotiations skills
  
  

Skills Required

• Communication skills
• IT Tools and Systems
• Logistic Processes
• SAP, Outlook, Excel, Power Point, Telephone System
• Problem solving
• Efficiency oriented
• Flexibility
• Customer satisfaction oriented
  
  

Core Behavioural Competencies

• EssilorLuxottica Characteristics – Passion, Imagination, Entrepreneurship, Speed and Simplicity
• Proactive approach
• Persistent working style
• Team worker
• Strong analytical skills and detail oriented
• Multi-tasking
  
  

Languages

English

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.