Client Manager

JD.COM


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

  • Strategy Optimization and Execution: Conduct in-depth analysis of customer needs and industry trends to formulate and implement customer experience improvement strategies. Optimize service processes by addressing high-frequency customer complaints and business pain points through collaboration with business departments to drive process and system optimization, ultimately enhancing customer satisfaction and loyalty.
  • Team Management and Talent Development: Oversee team daily operations by establishing performance goals and evaluation mechanisms. Organize business training and skills development programs to build a high-performing collaborative team that meets service standards and achieves performance objectives.
  • Business Innovation and Cross-Departmental Collaboration: Monitor industry trends and evolving user needs to explore innovative service models (including omni-channel services and personalized experiences). Partner with product, technology, and operations departments to integrate resources and implement innovative solutions that strengthen business competitiveness.
  • Data-Driven Decision Making and Risk Management: Track and analyze customer experience metrics (such as satisfaction scores and response times) to identify improvement opportunities. Implement risk warning mechanisms to manage emergency customer complaints and sudden public opinion crises, mitigating business risks while optimizing operational efficiency.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Financial Planning Analyst

Bridgestone EMEA, Dubai
1 day ago
POSITION SNAPSHOTJobReq ID: 55190Type of work: On siteType of contract: Open-ended/permanentFull/Part Time: Full timeSalary Range:Location:Dubai, AEAbout UsBridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and...

Administrator

EGA, Dubai
1 day ago
About Emirates Global Aluminium Emirates Global Aluminium is the world’s biggest ‘premium aluminium’ producer and the largest industrial company in the United Arab Emirates outside the oil and gas industry. EGA is an integrated aluminium producer, with operations on four continents from bauxite mining to the production of cast primary aluminium and recycling. EGA employs over 7,000 of these people...

Customer Service Advisor - Arabic and English Speaker - Dubai

Concentrix, Dubai
2 days ago
Job Title:Customer Service Advisor - Arabic and English Speaker - DubaiJob Description:Join Concentrix Team today!Job DescriptionAre you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers". We're recognized with...