Customer Care Representative

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Customer Care Representative

At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.

About The Role

Being a part of a fast growing international team that serves the need of global distributors regarding order fulfillment, invoicing and shipping of products. Manage order handling, product allocation, shipments creation, providing proper update and exceptional customer experience.

Your Responsibilities Include

• Manage Order-to-Cash for assigned global distributors; Process orders and organize shipments including requesting export documentation to deliver required products in time
• Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting the forwarder cut-off times.
• Build strong relationships with customers and internal partners, like the commercial, operations, planning and finance team. Support regional sales force and Business Unit Managers.
• Act as spider in the web, taking necessary action in close collaboration with different departments globally in order to secure smooth order processing and provide excellent customer service.
• Contribute to continuously improving the service to customers and driving customer satisfaction.
• Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
• Communicate effectively with external customers and internal stakeholders to keep them informed of status of the process and orders.
• Maintain a correct and updated administration.
• Act as a team member in support of department objectives.
• Process Product complaints and Service Incidents.
• Ensure compliance to the applicable procedures, local legislation and OFAC/BIS licenses when applicable.
  
  

Must Have

What we are looking for:

• Education level: Bachelor (MBO+/HBO)
• Customer Centric mindset
• Good interpersonal and communication skills.
• Multiyear experience in the area of Customer Service and Order-to-Cash process
• Experience with SAP and Excel
• Advanced proficiency in French and Arabic (spoken and written)
  
  

Nice To Have

• Experience in handling Letter of Credit requirements
• Experience in export services and logistics
• Experience with Salesforce.com/Service Cloud
• Experience in MedTech industry
  
  

What We Can Offer To You

• Working in an international environment
• Attractive benefits package
• A team-oriented company culture
• Excellent training/development programs
• Company with a purposeful mission
  
  

Requisition ID: 631013

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.