Customer Relations Officer Emiratization
TALENTMATE
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Description
The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.
Key Responsibilities
Member Engagement and Support:
Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.seven.club Job Function: Others Company Industry/
Sector: Other
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].
The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.
Key Responsibilities
Member Engagement and Support:
- Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
- Greet members warmly and provide personalized assistance to ensure a seamless experience.
- Actively promote membership upgrades, class bookings, and premium services.
- Handle member complaints and resolve issues promptly, escalating to management when necessary.
- Follow up to ensure issues are resolved to the member’s satisfaction.
- Assist with member onboarding, renewals, cancellations, and account management.
- Maintain accurate member records in the system, ensuring data privacy and security.
- Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.
- Support marketing initiatives by promoting events, offers, and programs.
- Conduct guided tours for prospective members, highlighting the club’s premium amenities and services.
- Proactively recommend personalized services to enhance the member experience.
- Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
- Identify at-risk members and implement strategies to enhance their experience.
Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.seven.club Job Function: Others Company Industry/
Sector: Other
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Case Owner and Product Support Manager
Rolls-Royce,
Dubai
8 hours ago
Job DescriptionJob Title: Case Owner and Product Support ManagerWorking Pattern: Full timeWorking location: Jebel Ali, Dubai, United Arab EmiratesWhy Rolls-Royce?Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.We’ll provide an environment where you can be yourself. An...
Treasury Accountant
Aspen Pharma Group,
Dubai
14 hours ago
JOB PURPOSE:The Treasury Accountant is responsible for managing, organizing, structuring, and implementing all treasury-related processes. Further, it’s the incumbent’s responsibility to ensure liquidity and to manage all treasury instruments. The execution/review of payment runs, FX exchanges, liquidity/FX planning & analysis, and cash flow forecasts are performed by this position. Integrity and compliance have to be ensured at any time.Formal Qualifications:Finance...
PR Intern
CHANEL,
Dubai
1 day ago
PR INTERNLocation: Dubai, United Arab EmiratesContract Type: Internship (6 months - must be already based in UAE)About The RoleAt CHANEL, we believe in the power of storytelling and cultivating exceptional relationships with the media and our audiences. As a PR Intern reporting to the PR department, you will support the team in daily PR activities and contribute to the smooth...
