Customer Relationship Officer - Priority Banking - Sharjah region (UAE Nationals Only)
Emirates Islamic
To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
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Ensure closure of all service requests for the tagged customers within the defined TAT (Turn Around Time)
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Provide end to end customer service to Priority Banking customers as per bank TAT’s
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Coordination with relevant departments for processing within TAT’s Handle Product & Service-Related Queries
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Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
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Inform customers of delays, if any, for their requests raised with the bank.
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Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
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Coordination with relevant departments for processing within TAT’s
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Address customer complaints & provide First Contact Resolution where ever possible
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Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
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Follow-up with customer post complaint resolution ensuring customer experience
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Ensure closure of complaints within defined TAT for the assigned customers
Job Skills & Qualifications:
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High School /Diploma Degree in relevant field
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Relevant experience in related/similar job (over 2-10 years)
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UAE National with Family Book
What we offer you:
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Competitive salary package
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Strong emphasis on work-life balance and wellbeing across the bank
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World-class Learning & Development platform and career development
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Generous annual leave entitlement and Private Healthcare
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Preferential banking facilities for employees
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