Customer Service Agent

Presentail


Date: 2 hours ago
City: Dubai
Contract type: Full time
Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development

Requirements:

  • Bachelor’s degree or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

Powered by JazzHR

o765dFcg7J

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Title Patient Administrator

Mediclinic Middle East, Dubai
1 hour ago
Closing DateNumber of positions: 1Recruiter name: Fatma AlharthiReference number: 71257Workplace TypeMediclinic City Hospital | Dubai | United Arab EmiratesMAIN PURPOSE OF JOBTo improve the overall quality of patient care by efficiently performing all aspects of the patient administrator roleKEY RESPONSIBILITY AREASTo effectively and efficiently manage the patient appointment scheduling and registration processTo effectively and efficiently manage the medical insurance process...

SEA FREIGHT OPERATION | DUBAI, UAE

Globalink Logistics, Dubai
1 hour ago
LocationDubai, UAE – On-siteEmployment TypeFull-TimeKey ResponsibilitiesOverall sea freight, land freightImport clearance, export clearancePricing, dealing with carriersBreakbulk and RORO knowledgeQuotations and invoicingPayment to carriers and dealing with clientsRequirementsMaster’s Degree5 years’ experiencePricing, invoicing, excel reports and DG handlingEnglish level – FluentAbility to work in a challenging role and can handle the whole departmentOverall, the sea freight department knowledgeWhy Join Us?Be part of...

Administrative Assistant

Qqada, Dubai
3 days ago
Key Responsibilities: Manage files, records, and documentation Handle phone calls and emails Schedule meetings and appointments Assist management with administrative duties Maintain office supplies Qualifications: High school diploma or equivalent Basic computer and MS Office skills Good communication and organizational skills Ability to multitask Prior experience preferred Job Type: Full Time Job Location: Dubai