CUSTOMER SERVICE CLERK

Napco National


Date: 8 hours ago
City: Abu Dhabi
Contract type: Full time
Remote
Job Description

  • Job Responsibilities & Tasks (Duties include but are not limited to)
  • Receive and process customer orders accurately in the system.
  • Handle customer inquiries regarding products, pricing, availability, and delivery status.
  • Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth order fulfillment.
  • Monitor order status and follow up to ensure on-time delivery.
  • Handle customer complaints and escalate issues when necessary.
  • Maintain and update customer records and order files.
  • Prepare daily order reports and support operational reporting.
  • Communicate stock availability and delivery updates to customers and sales teams.
  • Ensure proper documentation of all orders, returns, and credit notes.
  • Support in resolving billing or invoice-related issues with the Accounts Department.
  • Perform any other duties assigned by the Customer Service Supervisor/Manager.
  • Job Dynamics & Interfaces

3.1 Internal

  • Sales Department
  • Warehouse & Logistics
  • Accounts / Finance
  • Production / Planning (if applicable)

3.2 External

  • Customers
  • Distributors
  • Transporters / Third-party logistics providers
  • Required Job Qualifications & Competencies

4.1 Education & Experience

  • Minimum High School degree.
  • A minimum of 1 to 2 years’ experience in similar and related field.

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