Customer Service Executive

Company Description:

Total Freight International (TFI) is a UAE-based leader in global freight and logistics with over 35 years of operational excellence. As a single-window logistics provider, TFI supports local and international businesses with end-to-end cargo transportation, warehousing, distribution, and specialised Importer / Exporter of Record services. The company operates a robust infrastructure and a global agent network, delivering tailored, reliable solutions across complex supply chains. TFI holds GDP certification for pharmaceutical logistics and is a GCAA-licensed agent for dangerous goods by air, reflecting its strong focus on safety and regulatory compliance. Serving industries from automotive and aviation to healthcare, FMCG and e-commerce, TFI offers real-time visibility, secure facilities and responsive service to its partners.

Role Description:

TFI is expanding its presence in the UAE and is seeking a high-performing Customer Service & Commercial Executive to drive commercial growth and manage strategic accounts across General Cargo, Dangerous Goods (DG), Out-of-Gauge (OOG) and Cold-Chain Pharmaceutical Logistics. If you are a target-driven freight sales professional looking to build a high-impact career with a quality-focused logistics leader, we want to hear from you

Key Responsibilities:

• Pipeline & Revenue Growth: Identify, qualify and convert new B2B business opportunities across the UAE logistics market to grow the pipeline and revenue
• Specialized Cargo & Pharma Solutions: Manage client inquiries and deliver GDP-compliant transport solutions tailored to temperature-sensitive pharmaceutical and specialised cargo
• Rate Negotiation & Proposal Management: Negotiate competitive freight rates with carriers, airlines and overseas partners to create winning pricing proposals, RFQs and RFPs
• Strategic Account Management: Conduct regular business reviews with key accounts, build long-term relationships and maximise account profitability
• CRM & Reporting: Maintain complete pipeline visibility, forecasts and lead activity in the CRM to consistently achieve monthly and quarterly targets
• Cross-Functional Alignment: Collaborate closely with operations, compliance and quality teams to ensure flawless execution and customer satisfaction

Qualifications and Experience:

• 2 to 5 years of proven experience in freight forwarding sales or logistics business development in the UAE market
• Strong knowledge of air and sea freight, general cargo and DG handling
• Practical experience with GDP and cold-chain pharmaceutical logistics is a strong advantage
• Proven track record of consistently meeting or exceeding revenue and gross margin targets
• Strong negotiation, relationship-building and client presentation skills
• Proficiency in CRM pipeline management