Customer Service Representative
Sharaf DG
Date: 12 hours ago
City: Dubai
Contract type: Full time
Job Responsibilities:
Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk.
Educational Qualification : Graduate/Diploma (Mandatory)
Age : Below 30 years
Skills & Abilities:
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
- Provide detailed information about plan features, benefits, and pricing to potential clients.
- Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
- Identify and assess customers’ needs to achieve satisfaction
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers. Respond promptly to customer inquiries.
- Recognize, document, and alert the team leader of trends in customer calls.
- Acknowledging and resolving customer complaints.
- Take the extra mile to engage customers. Respond promptly to customer inquiries.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk.
Educational Qualification : Graduate/Diploma (Mandatory)
Age : Below 30 years
Skills & Abilities:
- Excellent verbal and written communication skills
- Strong team player.
- Listening Skills.
- Multi-tasking.
- Problem solver
- Computer proficiency
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Future Opportunities - Spa - Atlantis Dubai
Atlantis Resorts,
Dubai
2 days ago
( 19634 )Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both...
Retail Store Planner - Mall of the Emirates
Hermès,
Dubai
3 days ago
TITLE: RETAIL STORE PLANNERREPORTING LINE: Store DirectorOVERALL MISSION: The Retail Store Planner contributes as directly as possible to the business of the store and to the quality of service to customers by ensuring an optimal management of the store stocks and flows.His/her goal is to get the right product at the right moment in store to improve and sustain sales.She/he...
Fashion Consultant - Kids Around, Dubai
Chalhoub Group,
Dubai
4 days ago
INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art...
