Customer Service Specialist
DHL Supply Chain
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Purpose
Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.
Key Responsibilities
Education: Bachelor's Degree or equivalent qualification
Experience: More than 4 years
Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.
Key Responsibilities
- Execute customer service plans and programs for the assigned geography/business area.
- Support customer service initiatives to enhance customer satisfaction.
- Monitor the application of customer service processes and procedures.
- Analyze the cost and effectiveness of customer service initiatives.
- Contribute to process and system improvements.
- Monitor and improve call center scorecards.
- Provide guidance on customer service matters.
- Respond to and resolve escalated customer inquiries.
- Identify customer needs and support commercial opportunities.
- Promote customer service capability development and upskilling.
- Collaborate with internal departments and external service providers.
- Build strong cross-functional relationships.
- Understand customer and stakeholder requirements.
- Provide technical guidance to managers and employees.
- Individual contributor role.
- Customer Relationship Management (CRM)
- Operations Management
- Quality Control
- Budgeting & Forecasting
- Customer Satisfaction
- Call Center Operations
- Account Management
- Stakeholder Management
- Project Management
- Influencing & Facilitation
- Presentation & Storytelling
Education: Bachelor's Degree or equivalent qualification
Experience: More than 4 years
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Asset Technical Team Leader
Schlumberger,
Dubai
12 hours ago
The Asset Technical Team Leader is responsible for petroleum engineering and subsurface related functions of an asset to ensure effective reserves development and recovery.
Supervise activities in production, reservoir or exploitation related engineering, geology and geophysics applications, specifically subsurface characterization for asset evaluation.
Serve as technical lead for the conceptual design of drilling, completion, reservoir and production engineering feasibility and...
ELV Engineer
Innovo Group,
Dubai
1 day ago
Role Purpose To coordinate and supervise the installation of Extra Low Voltage (ELV) systems on Innovo MEP projects, ensuring ELV systems are installed safely, accurately, and in compliance with project specifications and authority requirements. Key Accountabilities Technical Coordination Coordinate ELV systems including CCTV, access control, PA, fire alarm, structured cabling, and IPTV. Review ELV shop drawings and coordinate with BIM...
Electrical Engineer
Parsons Corporation,
Dubai
1 day ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next!At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s...
