Customer Success and Onboarding Executive

About Wio

Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.

Role Overview

We're looking for a Customer Success & Onboarding Executive to join our Healthcare & Education team. This is a hands-on role responsible for ensuring customers move smoothly from account application through to successful onboarding and activation.

This is not a traditional customer service role. You'll work closely with customers and internal teams to remove blockers, solve problems and continuously improve the onboarding experience.

What You'll Be Responsible For

• Own the onboarding journey from application submission through to successful account opening and funding.
• Proactively manage a portfolio of SME applications, ensuring timely follow-up with customers and internal stakeholders.
• Work closely with onboarding, compliance, credit, operations and product teams to resolve issues and accelerate approvals.
• Build trusted relationships with customers throughout the onboarding process, providing a high-quality experience from day one.
• Identify bottlenecks and recommend improvements to onboarding processes and customer journeys.
• Maintain accurate tracking of applications and ensure timely communication with customers and partners.
• Support partner onboarding programs across the Healthcare and Education segments
  
  

What Are We Looking For

• Experience in customer onboarding, customer success, or SME relationship roles.
• Experience in a fintech, digital bank, payments company or SME banking environment is preferred.
• Strong ownership mentality; you take responsibility for outcomes rather than simply completing tasks.
• Comfortable working in a fast-paced, evolving environment where processes continue to improve.
• Highly organized, with excellent attention to detail and the ability to manage multiple priorities simultaneously.
• Strong communication and stakeholder management skills.
  
  

Success In This Role

You'll be measured on:

• Account opening turnaround time
• Application approval rate
• Customer activation
• Partner experience
• Customer satisfaction
• Continuous improvement of onboarding processes
  
  

Why join Wio?

At Wio, we're building one of the UAE's leading digital banks for businesses. You'll join a high-performing team where you'll have real ownership, work closely with decision-makers and play a key role in shaping how we serve our customers. As our Healthcare & Education segments continue to scale, you'll have the opportunity to help build and improve the onboarding experience—not just execute an existing process. If you enjoy solving problems, moving quickly and making a visible impact, you'll thrive at Wio.

If you're someone who enjoys solving problems, improving processes, and delivering an exceptional customer experience, we'd love to hear from you.