Customer Success Associate

Company Description UpstackAI is an AI-powered platform that connects learning, skills, and hiring for education and workforce organizations. The platform helps educators deliver accessible, adaptive learning experiences tailored to individual learner needs. It also enables employers to assess skills, evaluate talent, and make more informed hiring decisions using AI-driven tools. Used across diverse education and workplace contexts, UpstackAI supports learning, assessment, and recruitment to turn knowledge and skills into real-world outcomes. Team members contribute to a mission-focused company that blends technology, education, and talent development.
Role Description The Customer Success Associate is a full-time, remote role responsible for supporting and guiding customers throughout their lifecycle with UpstackAI. In this role, you will onboard new customers, provide proactive support, and respond to inquiries via email, chat, and video calls to ensure a smooth user experience. You will monitor account health, track usage and satisfaction, and collaborate with internal teams to resolve issues and drive product improvements. You will help customers adopt key platform features, share best practices, and identify opportunities to expand value and deepen engagement. The role also includes documenting customer feedback, contributing to self-service resources, and participating in customer success initiatives that support retention and growth.
Qualifications

• Candidates should possess strong Customer Engagement and Customer Support skills to build relationships and provide responsive assistance.
• Candidates should possess a focus on Customer Satisfaction and Customer Retention to promote long-term adoption and loyalty.
• Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and recommend actions.
• Candidates should possess clear written and verbal communication skills for customer interactions and internal collaboration.
• Candidates should possess organizational and time management skills to handle multiple accounts and priorities in a remote environment.
• Experience in SaaS, edtech, HR tech, or customer success roles is beneficial.
• Bachelor’s degree or equivalent practical experience in business, communications, education, or a related field is preferred.