Deputy Department Manager -Jewelry & Watches Dubai Mall

Position

Job Description

The Deputy Department Manager for Jewelry & Watches will assist the Department Manager in overseeing the operations of the Jewelry & Watches Department. This role involves supporting the Management team in achieving sales targets, optimizing stock levels, ensuring excellent customer service, and implementing marketing activities. The Deputy Department Manager will also be responsible for supervising and coaching the sales team, maintaining relationships with stakeholders.

Job responsibilities

Key Responsibilities

• Operational Support:
• Assist in overseeing daily operations of the Jewelry & Watches Department.
• Ensure adherence to established procedures for ordering and transferring stock.
• Participate in setting up and optimizing stock level usage.
• Follow up with area managers to ensure optimal stock levels.
• Participate in the development of purchase plans.
• Sales and Targets:
• Monitor daily sales and compare against monthly and yearly targets.
• Support the Department Manager in taking necessary actions to achieve sales goals.
• Assist in follow-up on sales performance and provide regular updates to the Department Manager.
• Attend managers’ meetings to review shop performance and provide feedback to the Department Manager.
• Events Management:
• Assist in the execution of marketing activities and promotions within the department (Including Trunk Shows, Fur Events…etc)
• Customer Service:
• Ensure the highest level of customer service is provided by the team.
• Address customer needs and resolve issues to exceed their expectations.
• Team Management:
• Assist in managing, engaging, and guiding the team.
• Support the Department Manager in setting objectives and budgets for team members.
• Provide coaching and training to team members to enhance their performance.
• Conduct regular one-on-one meetings and mentoring sessions with team members.
• Supplier and Partner Relations:
• Coordinate with suppliers, contractors, logistics, and merchandising for opening, closing, and renovation activities.
• Maintain smooth relationships with suppliers and business partners to implement partnerships.
• CRM Activities:
• Follow up on CRM activities to ensure 100% contactability and Dior Know compliance.
• Align with CRM to ensure the OTO schedule for the department is planned for the week/months ahead and that the team’s individual OTO’s targets are being respected and followed up on