Dock Hand

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Dock Hand to join our Marina team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Marina department, the Dock Hand is responsible for providing a high standard of customer service to marina users, as well as ensuring the marina environment is kept safe, clean and tidy, paying particular attention to the safety of the Marina. The Dock Hand reports to the Berthing Master/ Marina Operations Assistant Manager.

As a Dock Hand, you will be responsible for the following duties:

• Ensure the marina is clean and tidy.
• Walk marina arms to check all customers’ boats are safe and secure.
• Ensure the marina does not host any unwanted hazards that could cause harm to people and to property.
• Assist customers into and out of berths etc.
• Provide an efficient service to members and guests.
• Ensure all tasks are completed in accordance with the marina’s policy.
• Ensure customers receive a clean and efficient rubbish and recycling service.
• Assist in the berth allocations for casual and permanent customers.
• Assist the Berth Master or Dock Master in towing boats to and from the marina. This must be done in a professional manner to ensure damage to vessels does not occur.
• Provide rescue, salvage and fire-fighting service in conjunction with all waterfront staff.
• Provide customers with a complimentary trolley service, and ensure all trolleys are clean and in good working order.
• Conduct regular checks of safety equipment around the marina to ensure the equipment will work satisfactorily in an emergency.
• Supervise fuel bowser operations.
• Support the administration team in the processing of fuel bills.

As a Dock Hand, we expect from you:

• Previous experience in the same role in luxury property, marina
• Excellent interpersonal and communication skills, problem solving, customer service and professional attitude
• Basic knowledge of dock operations and marine safety practices.
• Ability to safely use hand tools and basic dock equipment.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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