Duty Manager
Sharaf DG
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Responsibilities:
Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, Confidence and skillful negotiating skills.
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
- Provide detailed information about plan features, benefits, and pricing to potential clients.
- Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
- Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
- Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
- Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
- Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
- Achievement of individual sales and productivity targets
- Providing Solutions to Customers Queries/Requirements.
- Oversee day-to-day operation.
- Create a healthy and motivating work environment and atmosphere
- Listen to team members’ feedback and resolve any issues or conflicts.
- Motivating the team to achieve organizational goals.
- Delegating tasks to team members.
- Min 2years of experience in similar role.
- Graduation or Diploma or an equivalent qualification.
Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, Confidence and skillful negotiating skills.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Butler, VIP Services - Atlantis The Royal
Atlantis Resorts,
Dubai
1 day ago
( 20301 )A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms,...
Strategic Account Manager - Oil & Gas Software Sales (Hybrid Work Model)
Quorum Business Solutions,
Dubai
1 day ago
Strategic Account Manager
Location: Dubai, United Arab Emirates
Model of Work: Hybrid
Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.
Quorum Software is the world's largest provider of digital technology focused...
HR Administrator (UAE National Only)
Savills Middle East,
Dubai
1 day ago
The Role
The HR Administrator will provide support to the Human Resources department. They will assist the Senior HR Admin Executive on various HR administrative tasks and assist the HR Business Partner on regional HR projects and initiatives.
Key Responsibilities
Prepare employee letters as requested from staff within defined turnaround time e.g., salary certificates, salary transfer letters, NOCs, payslips etc....
