Duty Manager
Sharaf DG
Date: 4 hours ago
City: Dubai
Contract type: Full time
Job Responsibilities:
Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, Confidence and skillful negotiating skills.
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
- Provide detailed information about plan features, benefits, and pricing to potential clients.
- Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
- Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
- Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
- Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
- Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
- Achievement of individual sales and productivity targets
- Providing Solutions to Customers Queries/Requirements.
- Oversee day-to-day operation.
- Create a healthy and motivating work environment and atmosphere
- Listen to team members’ feedback and resolve any issues or conflicts.
- Motivating the team to achieve organizational goals.
- Delegating tasks to team members.
- Min 2years of experience in similar role.
- Graduation or Diploma or an equivalent qualification.
Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, Confidence and skillful negotiating skills.
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