E-merchandising Associate

Location: On-site (New York, Dubai, Paris or Toronto)

Start Date: ASAP

Languages: English

Industry/Type: Luxury Hospitality / E-commerce

About The Opportunity

Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto.

We are looking for an E-merchandising Associate to optimise how hotel rooms, amenities and packages are presented online. The aim is to maximise online revenue, increase direct web bookings, and strengthen digital visibility across the company's own booking channels and third-party online travel agencies (OTAs).

This is a hands-on e-merchandising role. You will work on-site in one of the locations above, keeping the digital shelf accurate, visually strong and aligned with each brand's guidelines.

What You'll Do

• Manage the digital shelf: upload, organise and refresh digital assets — including room photography, virtual tours and service descriptions — so properties look exceptional online.
• Coordinate with pricing and revenue-management teams so seasonal offers, promotions and packages display correctly.
• Analyse user behaviour on hotel booking sites, remove friction in the booking path, and help turn lookers into bookers.
• Partner with on-property or retail merchandise teams, where relevant, to keep online presentation aligned with on-site offers, inventory and tags.
• Ensure listings adhere to regional and global visual and brand guidelines for the relevant luxury and premium brands.
• Keep product and offer information current across direct channels and OTAs, and flag issues that could affect conversion or brand presentation.
  
  

What We're Looking For

• At least 5–7 years' experience in e-merchandising, e-commerce, digital shelf management or a closely related digital marketing role, ideally in hospitality, travel, luxury retail or a similarly visual, product-led environment.
• Experience presenting products or services online — including assets, descriptions, rates or offers — and working with a CMS.
• Comfort with basic Excel and web analytics, and with using data to improve conversion on a booking or product site.
• A solid grasp of how hospitality or local travel markets work, including how direct channels and OTAs sit side by side.
• Strong spoken and written English. Regional languages, such as Arabic, are a strong plus depending on location; French is also an advantage, particularly for Paris.
• A sharp eye for visual quality and brand compliance, and the discipline to keep rates, promotions and content accurate.
• A background in marketing, hospitality management or a related field is useful but not required if your e-merchandising experience is strong.
  
  

Why This Role Matters for You

• Own how properties appear online: Your work on photography, descriptions, rates and offers will sit in front of guests at the moment they decide to book.
• Direct revenue impact: The role is measured on online presentation, booking conversion and the quality of the digital shelf.
• Luxury brands, global channels: Keep premium properties consistent and compelling across owned sites and major OTAs.
• Hands-on e-commerce craft: Work daily with CMS, assets, pricing teams and analytics, not only with strategy decks.
• On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the brand and commercial teams you will support.
  
  

Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.