Emiratization - Kaizen Promoter | Al-Futtaim Automotive | Toyota & Lexus | Dubai & Sharjah

Job Requisition ID: 177678

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role

We are looking for a passionate and driven Emiratization - Kaizen Promoter to champion continuous improvement initiatives across Sales, Aftersales, and back-office operations at our Toyota & Lexus BIT branch in Dubai and Sharjah. This role is crucial in embedding a strong Kaizen culture, improving customer experience, and driving operational excellence in line with Toyota Kaizen principles.

You will work closely with branch leadership and frontline teams to identify improvement opportunities, standardize processes, and deliver tangible results in productivity, quality, and customer satisfaction.

What You Will Do

• Implement Toyota Kaizen programs across Sales, Aftersales, and back-office operations within the BIT branch
• Lead and conduct 5S implementation, audits, and training in showrooms, reception areas, and workshop bays
• Observe operations to map process flows, identify inefficiencies, and apply PDCA and Toyota problem-solving methods
• Drive Kaizen actions focused on productive time generation, cost reduction, and service quality improvement
• Support and coordinate weekly BIT meetings with Dealer Principal and Sales & Aftersales Managers, including action tracking
• Compile, analyze, and present Kaizen activity reports and dashboards to visualize performance and progress
• Collaborate with Head Office and Toyota Motor Corporation to align on Kaizen objectives and reporting standards
• Actively engage and coach branch teams to build ownership of continuous improvement initiatives
  
  

Required Skills To Be Successful

• Strong understanding of Kaizen principles, PDCA, and process improvement methodologies
• Ability to observe operations, analyze data, and convert findings into practical countermeasures
• Clear and effective communication skills across all organizational levels
• Strong stakeholder management and facilitation skills
• Analytical, system-oriented mindset with attention to detail
• Ability to work in a fast-paced, operational environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio)
  
  

About The Team

You will be part of the Best In Town (BIT) initiative within AFM Toyota & Lexus Retail, working closely with Dealer Principals, Sales and Aftersales leaders, and frontline teams. The team is focused on driving customer satisfaction, employee engagement, and operational excellence, aligned with Al-Futtaim and Toyota standards.

What Equips You For The Role

• Bachelor’s Degree
• 3–5 years of experience, preferably within Aftersales as a Service Advisor
• Exposure to or experience with Toyota Kaizen programs (preferred)
• A strong Kaizen mindset with a passion for continuous improvement
• Customer-focused approach with a structured, data-driven way of working
• Ability to coach, influence, and inspire teams to adopt new ways of working
  
  

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.