Emiratization - Receptionist

Al-Futtaim


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Overview Of The Role:

  • The Receptionist is the first point of contact for visitors and callers, ensuring smooth communication and efficient front-desk operations. This role is critical in maintaining the company's professional image through excellent customer service and organizational skills. The Receptionist supports day-to-day administrative activities, coordinates with internal teams, and contributes to a seamless interaction between the customers and the Aftersales division, facilitating a positive customer experience.

What You Will Do:

Meeting and Visitor Coordination

  • Ensure meetings are scheduled effectively.
  • Assist visitors with access, seating, and refreshments without delays.

Front Desk Operations

  • Greet visitors and callers professionally.
  • Maintain a neat and organized reception area.

Customer Service Excellence

  • Obtain positive feedback from visitors and staff.
  • Resolve issues promptly and courteously.

Communication Management

  • Direct calls and inquiries accurately and efficiently.
  • Relay messages in a timely manner.

Administrative Support

  • Complete required reports, correspondence, and documentation accurately and submit them on time.

Record and Data Maintenance

  • Keep visitor logs, contact lists, and internal records accurate, up-to-date, and confidential.

Support to Aftersales Operations

  • Coordinate between reception and the Aftersales team to contribute to smooth workflow and customer satisfaction.

Required Skills To Be Successful:

  • Excellent verbal and written communication skills in English.
  • Strong customer service orientation and professional demeanor.
  • Proficient in MS Office applications (Outlook, Word, Excel).
  • Ability to multitask and manage a busy front-desk environment.

What Qualifies You For The Role:

  • Diploma or Bachelor's degree in Business Administration or a related field (preferred).
  • 1-3 years of experience in a front-desk, customer service, or administrative role, ideally within an automotive or service-oriented environment.
  • Excellent verbal and written communication skills in English. Proficiency in Arabic is an advantage.
  • Proficient in MS Office applications (Outlook, Word, Excel) with strong organizational and time-management skills.

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