EN - Doorman

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Doorman

• Greets all guests and visitors warmly upon arrival and departure, ensuring a positive first impression at all times.
• Opens and closes doors for guests, assisting with entry and exit in a courteous and professional manner.
• Assists guests with luggage and coordinates with the Bell Desk when required.
• Provides information regarding hotel facilities, services, and directions to guests.
• Ensures the entrance area is clean, organized, and presentable at all times.
• Coordinates with Security and Front Office teams to ensure guest safety and smooth operations.
• Assists in managing traffic flow at the entrance, including taxis and private vehicles.
• Responds promptly to guest inquiries, requests, and complaints, and escalates when necessary.
• Maintains awareness of daily events, VIP arrivals, and in-house activities.
• Reports any suspicious activity or safety concerns to Security immediately.
• Ensures adherence to grooming standards and maintains a professional appearance at all times.
• Provides support during busy periods and special events as required.
• Passes all relevant information to the next shift to ensure continuity of service.
  
  

Qualifications

• High school diploma or equivalent, with previous experience in hospitality, customer service, or a similar role in a hotel environment preferred.
• Strong communication and interpersonal skills, with a professional appearance and the ability to provide courteous and efficient service to guests; additional language skills are an advantage.
• Physically fit, able to stand for extended periods, work flexible shifts, and demonstrate basic knowledge of hotel services, safety, and security procedures.