Engineering Support
Convergint
Date: 2 weeks ago
City: Dubai
Contract type: Full time
JOB SUMMARY:
Responsible for all maintenance activities related to their accounts and/or local designated team
activities. Including preparation of proposals for AMC and Services plus administrating dedicated team members while executing the work order. Main point of contact for logged cases and provides first line support. Coordinates tasks internally and externally. Continuously improving team productivity by enhancing their skillsets. Manage key accounts and develop them.
KEY RESULTS AREAS (RESPONSIBILITIES):
EDUCATION
Responsible for all maintenance activities related to their accounts and/or local designated team
activities. Including preparation of proposals for AMC and Services plus administrating dedicated team members while executing the work order. Main point of contact for logged cases and provides first line support. Coordinates tasks internally and externally. Continuously improving team productivity by enhancing their skillsets. Manage key accounts and develop them.
KEY RESULTS AREAS (RESPONSIBILITIES):
- First line support for maintenance services.
- Prepares quotations and proposals for maintenance requests.
- Operational planning for deploying all required manpower for the execution of jobs. Provides instruction on maintenance scope, timelines, locations and all relevant details.
- Arrange site visits before commencement of the job.
- Monitors progress of the work orders (cases) assigned to their respective team members.
- Actual sourcing and procurement activities for maintenance activities.
- Coordination with the freight forwarder & supplier while placing orders for maintenance.
- Coordinates with necessary work permits associated to the site.
- Prepares monthly reports.
- Updating NetSuite daily based on the logs open and logs closed.
- Attends client meetings, if required.
- Participates as support for preparing tenders and submittals.
- Prepares and follow up maintenance proposals.
- Contributes to department revenues.
EDUCATION
- Bachelors of Engineering or IT as minimum
- Project coordination t skills are essential
- 3-4 years experience in a security services companies
- Must have extensive knowledge of UAE
- Key account management skills
- Very good command of English
- Good command of computer skills
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