Facilities Management Director

Job Summary

The Facilities Management Director is responsible for leading the delivery of integrated facilities management services within a large-scale, complex operational environment. The role oversees hard and soft FM services, asset management, contract management, and project delivery through contracted service providers.

This position ensures high standards of operational performance, regulatory compliance, asset availability, and service excellence while maintaining strong relationships with clients, contractors, and internal stakeholders.

Key Responsibilities

Leadership & Strategy

• Lead facilities management teams and contracted service providers.
• Develop operational strategies, budgets, and performance targets.
• Promote compliance with company policies, HS&E standards, and operational requirements.
• Drive performance management, team development, and service excellence.
• Maintain strong relationships with clients, contractors, and stakeholders.
  
  

Facilities Management Operations

Hard Services

• Oversee technical maintenance including MEP, HVAC, and critical infrastructure systems.
• Implement best-practice maintenance strategies and service standards.
• Manage system shutdowns, outages, and risk mitigation in a high-availability environment.
• Oversee defect liability period (DLP) and warranty management.
  
  

Soft Services

• Manage soft FM services including cleaning and operational support services.
• Ensure contractors comply with safety, quality, and service level standards.
• Monitor performance and implement continuous service improvements.
  
  

Asset & Contract Management

• Lead asset management initiatives aligned with ISO 55000 standards.
• Manage FM contracts and supplier performance.
• Ensure optimal asset performance, lifecycle management, and value delivery.
  
  

Operations Coordination & Reporting

• Oversee helpdesk and service management systems for facilities operations.
• Ensure efficient handling of service requests and operational coordination.
• Monitor KPIs, asset availability, and service performance.
• Provide performance reports and operational updates to stakeholders.
  
  

Qualifications

Education

Bachelor’s Degree in Engineering, Facilities Management, Property Management, Operations Management, Asset Management, or Business Management.

Experience

• Minimum 10 years of facilities management experience within large, complex, and high-demand environments.
• Experience managing large-scale FM operations and contractor service delivery.
• Experience in complex, regulated, and operationally critical environments.
  
  

Knowledge & Skills

• Facilities and Property Management
• Operations in Large-Scale or Critical Environments
• Asset Management Systems
• Contract and Vendor Management
• Project and Operations Management
• Performance and KPI Management
• Knowledge of ISO standards (ISO 9001, ISO 14001, ISO 45001, ISO 55001)
  
  

Key Competencies

• Leadership & Team Development
• Stakeholder Relationship Management
• Strategic Planning & Decision Making
• Risk & Compliance Management
• Problem Solving & Operational Excellence