Floor Supervisor
AlphaMind Group
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Summary
The Floor Supervisor is responsible for overseeing daily floor operations to ensure an exceptional guest experience in a high-end dining environment. This role requires strong leadership, attention to detail, refined service standards, and the ability to anticipate guest needs while supporting and motivating the service team.
Key Responsibilities
Supervise and coordinate floor operations during service to ensure smooth and efficient flow
Maintain the highest standards of service, etiquette, grooming, and presentation in line with luxury brand expectations
Lead, train, and motivate waitstaff, ensuring consistency in service delivery
Actively engage with guests, handle inquiries, feedback, and resolve complaints professionally and discreetly
Ensure VIP guests and regular patrons receive personalized and memorable service
Monitor table turns, reservations, seating plans, and guest satisfaction
Coordinate closely with kitchen, bar, and host teams to ensure seamless service
Enforce health, safety, hygiene, and SOP standards at all times
Assist management with daily briefings, shift reports, and performance feedback
Support upselling initiatives and ensure staff are knowledgeable about menus, wine, and promotions
Requirements
Minimum 2–4 years’ experience in a similar role within fine dining or high-end restaurants
Strong knowledge of luxury service standards
Fluent in English (additional languages are a plus)
The Floor Supervisor is responsible for overseeing daily floor operations to ensure an exceptional guest experience in a high-end dining environment. This role requires strong leadership, attention to detail, refined service standards, and the ability to anticipate guest needs while supporting and motivating the service team.
Key Responsibilities
Supervise and coordinate floor operations during service to ensure smooth and efficient flow
Maintain the highest standards of service, etiquette, grooming, and presentation in line with luxury brand expectations
Lead, train, and motivate waitstaff, ensuring consistency in service delivery
Actively engage with guests, handle inquiries, feedback, and resolve complaints professionally and discreetly
Ensure VIP guests and regular patrons receive personalized and memorable service
Monitor table turns, reservations, seating plans, and guest satisfaction
Coordinate closely with kitchen, bar, and host teams to ensure seamless service
Enforce health, safety, hygiene, and SOP standards at all times
Assist management with daily briefings, shift reports, and performance feedback
Support upselling initiatives and ensure staff are knowledgeable about menus, wine, and promotions
Requirements
Minimum 2–4 years’ experience in a similar role within fine dining or high-end restaurants
Strong knowledge of luxury service standards
Fluent in English (additional languages are a plus)
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