Food & Beverage Ambassador

We are currently looking for dynamic/ and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food beverage products/ with prompt/ accurate and personalized service. As Food & Beverage Ambassador you will be the first point of contact for our guests and you are responsible to receive and give a warm welcome to our Guests/ providing an efficient and courteous approach at all times and ensure to provide proficient/ professional excellent dining experience to them by meeting and exceeding their expectations. General Duties and Responsibilities

• Offer consistently professional/ friendly/ warm and engaging service
• Welcome guests to the assigned outlet/ receive and escort guests to tables/ ensure that they are attended to and be available for them at all times as a point of contact/
• Provide menus and announce Waiter/Waitress 's name Cater to guests who require extra attention (e.g. children/ elderly) and responds to guest inquiries and requests in a timely/ friendly/ and efficient manner.
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor Offer assistance to colleagues when required/ to ensure designated work goals are met.
• Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
• Responsible for the collection and input of any relevant guest history in profile
• Ensures a proper capture of all guest source data (in house/ local residents/ outside tourist) and consolidate per shift.
• Take outlet reservations/ handle the reservation book and answer the telephone in an impeccable manner
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well being of all guests by maintaining a close/ friendly/ yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database with full details about all guests specially regular and their preferences such food/ table and service style.
• Reassure the guests ' satisfaction upon their departure
• Perform all necessary tasks to service Food& Beverage according to the standard of performance manual of the Hotel
• Acquire in depth knowledge of the Food &Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily.
• Ensure the Outlet is set up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Actively use up selling techniques by exceeding Guest expectations and to increase revenue
• Operate in a safe and environmentally friendly way to protect guests ' and employees ' health and safety/ as well as protect and conserve the environment
• Comply with the hotel environmental/ health and safety policies and procedures

Requirements

Education/ Qualifications & Experiences

You should ideally have a diploma degree in the hospitality field with a two years experience in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge &Competencies

The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player/ who thrives in working with a multi cultural team and guests alike/ while possessing following additional competencies

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results