Food & Beverage Waiter/ess

Rixos Hotels Gulf


Date: 3 hours ago
City: Abu Dhabi
Contract type: Full time
Job Description

Scope and Objectives

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Key Deliverables And Responsibilities

  • Ensure correct grooming standards are followed at all times
  • Exceed guest satisfaction by knowing preferences and update profiles
  • Maintain detailed knowledge of the restaurant menu & daily specials at all times
  • To be familiar with the beverage service including glasses used and appropriates garnishes
  • Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
  • Anticipate and service of guests' requirements at all times
  • Following up daily financial targets of area/division
  • Use opening and closing checklist to ensure smooth opening and closing of the venue
  • Ensure service stations are constantly cleared and re-stocked during service
  • Serve and clear food and beverage items in an unobtrusive and professional manner
  • Present menus in a proactive manner
  • To feel empowered and accountable within the work place
  • Keep manager on duty updated of any guest feedback so they can update the Glitch Report
  • Maintains the HACCP & FIFO standards as required by the regional governing body
  • Follow Hotel Evacuation Policy in case of an Emergency
  • Attend all necessary briefings and training sessions as instructed by the Manager
  • Handle financial procedures according to guidelines set by the finance department
  • Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
  • Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
  • All issues and negative guest feedbacks needs to be properly reported on glitch system
  • Follow care program at all times, and report issues through the system to maintenance

Qualifications

Knowledge and Experience

  • Minimum of 1 year or more of relevant experience as a waiter/waitress in a professional food and beverage environment
  • Comprehensive knowledge of food and beverage service, including menu items, preparation methods, ingredients, portion sizes, and pricing
  • Luxury hospitality experience is highly desirable
  • Proficiency with point-of-sale (POS) systems and basic financial transaction handling
  • Current Food Hygiene Certificate or equivalent HACCP certification

Competencies

  • Ability to ensure that the hotel's standards, policies, and procedures within food and beverage operations are consistently applied.
  • Ability to prioritise and organise work assignments, delegate responsibilities, and manage multiple tasks simultaneously.
  • Ability to motivate food and beverage colleagues and maintain a cohesive, collaborative team environment.
  • Ability to think clearly, analyse situations, and resolve problems whilst exercising sound judgement.
  • Ability to focus and pay meticulous attention to detail in all service delivery aspects.
  • Ability to suggest and upsell food and beverage venues, menu items, beverages, and wines appropriately.
  • Ability to ensure security and confidentiality of guest and hotel information at all times.
  • Comprehensive knowledge of bar layout, table and station numbering systems, proper table set-ups, room capacity, hours of operation, price ranges, and dress code requirements.
  • Excellent interpersonal and communication skills with the ability to engage guests professionally and courteously.
  • Strong problem-solving abilities and capacity to anticipate guest needs and respond proactively to service challenges.

Personal Attributes

  • Exceptional personal presentation and grooming standards
  • Ability to remain calm and professional under pressure during peak service periods
  • Flexibility to work varied shifts, including evenings, weekends, and public holidays as required

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