Front Office Agent (Emiratisation Program)

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Front Office Agent (Emiratisation Program)

Shangri-La Group | Abu Dhabi, United Arab Emirates

About Us

Find Your Shangri-La in Shangri-La.

Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.

As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.

Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.

Traders Hotel, Qaryat Al Beri, Abu Dhabi offers 301 stylish guestrooms and suites, including 80 exclusive Traders Club rooms. Combining contemporary comfort with warm design, the hotel enjoys a prime location within the Qaryat Al Beri complex alongside Shangri-La properties, CHI, The Spa, and the Souk.

As a Front Office Agent, you will be the first point of contact for guests, delivering a warm Emirati welcome and exceptional service. Also, you will handle check-in, check-out, reservations, and guest inquiries with professionalism and accuracy. And you will develop core hospitality and leadership skills to build a long-term career in front office operations and hotel management.

Key Responsibilities

• Greet guests courteously, perform check-in and check-out procedures, and manage room assignments efficiently.
• Handle reservations, billing, and cash or credit transactions accurately and in line with hotel procedures.
• Respond to guest inquiries, special requests, and complaints in a professional and timely manner.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Maintain accurate guest records and comply with hotel policies, procedures, and luxury service standards.
  
  

About You

• Good communication skills in English, with confidence in guest-facing interactions.
• High attention to detail and accuracy.
• Willingness to learn front office systems, procedures, and luxury service standards.
• Proactive, eager to learn, and motivated to build a long-term career in hospitality.
• Pride in representing Emirati values and contributing to national development goals.
• Fresh graduates or candidates with limited experience are encouraged to apply.
  
  

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive
  
  

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.