Gallery Host - Front Office (Russian Speaker)
Hyatt Place
Date: 10 hours ago
City: Dubai
Contract type: Full time
Organization- Hyatt Place
Summary
To provide courteous, professional, efficient, and personalized guest service throughout the guest journey, ensuring delivery of the brand promise and an exceptional arrival, stay, and departure experience. The Gallery Host acts as the primary point of contact for guests and contributes to overall guest satisfaction, operational excellence, and hotel revenue objectives.
Key ResponsibilitiesGuest Experience & Customer Service
Qualifications & Skills
Summary
To provide courteous, professional, efficient, and personalized guest service throughout the guest journey, ensuring delivery of the brand promise and an exceptional arrival, stay, and departure experience. The Gallery Host acts as the primary point of contact for guests and contributes to overall guest satisfaction, operational excellence, and hotel revenue objectives.
Key ResponsibilitiesGuest Experience & Customer Service
- Deliver exceptional service standards and create memorable guest experiences.
- Welcome guests warmly and professionally upon arrival.
- Manage guest check-in and check-out procedures efficiently and accurately.
- Handle guest inquiries, requests, and complaints promptly, ensuring satisfactory resolution.
- Maintain positive relationships with guests and colleagues.
- Recognize returning guests and personalize service based on guest preferences and history.
- Promote hotel facilities, services, dining outlets, and local attractions.
- Coordinate special guest arrangements and requests.
- Operate the Property Management System (PMS) accurately.
- Process registrations, room assignments, billing, and payment transactions.
- Answer telephone calls and electronic inquiries according to brand standards.
- Maintain strict control and accountability of room keys and access cards.
- Prepare arrival documentation, welcome amenities, and guest correspondence.
- Verify guest arrival and departure details and coordinate transportation when required.
- Maintain accurate guest records and profiles.
- Assist guests with luggage requests, directions, wake-up calls, reservations, and other concierge-related services.
- Ensure accurate cash handling and banking procedures.
- Process payments and currency transactions in compliance with hotel policies.
- Support revenue generation through upselling room categories and hotel services.
- Follow all company policies related to financial controls and reporting.
- Liaise effectively with Housekeeping, Engineering, Security, Food & Beverage, and other departments.
- Communicate guest preferences and operational updates during shift handovers.
- Support teamwork and collaborate to achieve departmental goals.
- Assist in ensuring a seamless guest experience across all hotel touchpoints.
- Adhere to hotel policies, procedures, and brand standards.
- Ensure compliance with health, safety, fire, and security regulations.
- Report and follow up on Lost & Found items.
- Participate in training programs, meetings, and service improvement initiatives.
- Contribute to continuous improvement of guest satisfaction scores and service standards.
Qualifications & Skills
- Diploma or Degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.
- Previous experience in Front Office, Guest Services, or Hospitality Operations is an advantage.
- Strong communication, interpersonal, and customer service skills.
- Proficiency in Microsoft Office and hotel property management systems.
- Ability to multitask, solve problems efficiently, and work effectively in a fast-paced environment.
- Good command of English; additional language skills are an advantage.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Director of Paid Marketing
Property Finder,
Dubai
10 hours ago
Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.Founded on the value of great ambitions, Property Finder connects millions of...
Tax Policy - Senior Consultant - Dubai
EY,
Dubai
3 days ago
MENA Tax – Tax Policy Senior ConsultantAt EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.The opportunity EY is seeking a Senior Consultant to join our Tax Policy team,...
Captain - Italian Restaurant
The Ritz-Carlton Hotel Company, L.L.C.,
Dubai
1 week ago
Additional InformationJob Number 26121442Job Category Food and Beverage & CulinaryLocation Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPosition SummaryCommunicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are...
