General Manager

As the General Manager, you will lead the overall operation of the hotel with a focus on maximizing performance, profitability, and return on investment. Your responsibilities include cultivating a high-performing work environment, delivering exceptional guest experiences, and maintaining compliance with brand, operational, and service standards.

In addition to operational leadership, you will be expected to fully understand and adhere to the Hotel Management Agreement (HMA) applicable to your property, ensuring all decisions and activities align with the obligations, limitations, and objectives agreed between the owner and operator.

Key Job Responsibilities:

• Maintain a working knowledge of the Hotel Management Agreement (HMA) and ensure full adherence to its terms in all operational, financial, and strategic decisions.
• Serve as the primary liaison between hotel operations and ownership, providing transparency on HMA-related obligations and operator performance.
• Develop and monitor financial and operational plans aligned with the hotel’s strategic and ownership objectives.
• Prepare and manage the annual business plan, capital expenditure proposals, and budget forecasts to optimize asset value and ROI.
• Oversee the delivery of high-quality guest services and ensure prompt, professional handling of guest feedback.
• Uphold brand standards in service, product presentation, and cleanliness throughout all departments.
• Implement preventative maintenance and asset protection programs to safeguard long-term property value.
• Lead strategic revenue initiatives, including marketing, sales, and yield management plans to drive RevPAR and occupancy.
• Maximize revenue from all outlets and non-room revenue streams through active space management and commercial planning.
• Ensure collaboration with the Regional Corporate Office to drive productivity and ensure consistent alignment with company-wide goals.
• Liaise with local authorities to ensure legal compliance and maintain positive relationships with regulatory bodies.
• Oversee talent development initiatives, including succession planning, training, and performance management.
• Champion a strong organizational culture focused on service excellence, accountability, and continuous improvement.
• Maintain visibility within the local community and represent the hotel in public and professional settings.
• Lead security and risk management strategies to ensure the safety of guests, colleagues, and property.
• Oversee HR compliance, payroll practices, and colleague engagement, ensuring alignment with labour law and corporate policies.
• Promote a culture of health, safety, and environmental responsibility across hotel operations.