General Manager

About Tashas

At tashas, we believe hospitality is about creating memorable experiences through exceptional food, thoughtful service and genuine connection.

As we continue to grow, we are looking for an experienced and passionate General Manager to lead our new Ras Al Khaimah venue and bring the tashas experience to life every day.

The Role

As General Manager, you will take ownership of the day-to-day operation of the venue, leading both Front of House and Back of House teams to deliver an exceptional guest experience while maintaining the highest standards of quality, service and brand consistency.

You will be responsible for driving the commercial performance of the venue, developing your team, maintaining operational excellence and ensuring that tashas standards are consistently delivered.

What You'll Do

Lead the Operation

• Lead the daily operation of the venue, ensuring smooth and efficient service from opening through to closing.
• Execute tashas operating standards to maximise sales, profitability and overall venue performance.
• Analyse sales performance and trends, set targets and implement initiatives to achieve revenue goals.
• Work closely with the Operations Manager on operating plans, budgets and business performance.
• Monitor and manage operational costs and support strong P&L performance.
• Ensure crisis management procedures are understood and followed.
• Oversee opening and closing procedures, inventory management and equipment maintenance.
• Ensure the venue achieves the required monthly service and operational standards.
• Conduct structured daily briefings, ensuring the team is informed, motivated and prepared for service.
• Ensure all required operational and service reporting is completed accurately and on time.
  
  

Lead and Develop the Team

• Build, lead and motivate a high-performing FOH and BOH team.
• Create effective team schedules and ensure appropriate staffing levels during peak periods.
• Work closely with HR & Training on performance management, development and improvement plans.
• Ensure all new team members complete the venue onboarding process from induction through to sign-off.
• Ensure company policies and disciplinary procedures are consistently followed.
• Embed tashas values and culture within the venue.
• Foster a positive, collaborative and professional working environment.
• Lead by example and maintain the highest standards of professionalism, grooming and personal presentation.
  
  

Deliver Exceptional Guest Experience

• Champion exceptional hospitality and ensure consistently high service standards.
• Build strong relationships with guests and the local community to encourage loyalty and repeat visits.
• Personally engage with guests and ensure they receive warm, gracious and attentive service.
• Respond to guest feedback and complaints promptly and professionally.
• Ensure team members are confident in menu knowledge and are able to provide thoughtful recommendations.
• Ensure orders are accurate and service is efficient throughout the guest journey.
  
  

Maintain Food & Beverage Quality

• Ensure consistently high standards of food and beverage preparation and presentation.
• Work closely with the team to maintain tashas quality standards.
• Ensure the venue's three pillars are consistently implemented and driven across the operation.
• Maintain strong standards of hygiene, food safety and cleanliness.
  
  

Manage Financial Performance

• Take ownership of the venue's financial performance and cost controls.
• Monitor sales, costs and profitability and identify opportunities to improve performance.
• Manage cash handling, cash registers and petty cash in line with company procedures.
• Identify opportunities to drive sales and maximise revenue.
  
  

Systems, Health & Safety

• Oversee the effective use of the POS and other technology supporting the venue.
• Ensure compliance with UAE health and safety requirements.
• Complete and follow up on daily Health & Safety checks.
• Ensure food, cleaning products and other materials are handled correctly in accordance with HACCP standards.
  
  

What We're Looking For

• Proven experience in a General Manager or senior restaurant management role, ideally within a premium hospitality, restaurant or café environment.
• Strong understanding of both Front of House and Back of House operations.
• A commercially minded leader with experience managing sales, costs and P&L performance.
• Strong people leadership skills with the ability to build, develop and motivate diverse teams.
• Passion for hospitality and a genuine commitment to delivering exceptional guest experiences.
• Strong communication, organisation and problem-solving skills.
• High attention to detail and the ability to maintain consistent brand standards.
• A hands-on leadership approach and the ability to thrive in a fast-paced operating environment.
• Strong knowledge of food safety, hygiene and health & safety standards.
  
  

Why Join tashas?

This is an exciting opportunity to be part of the opening team for a new tashas venue in Ras Al Khaimah.

You will have the opportunity to establish the culture and standards of a new venue, build and develop your team, create strong relationships within the local community and play a key role in bringing the tashas experience to a new market.

If you are passionate about hospitality, lead from the front and are ready to make your mark with tashas, we'd love to hear from you.