General Manager- Commercial Lines (Dubai)

Braxtone Group


Date: 1 day ago
City: Dubai
Contract type: Full time
Main Purpose Of Job

To establish, lead and grow Braxtone’s Commercial Lines and Property & Casualty (P&C) loss adjusting business, building a strong market presence and delivering high-quality technical claims and loss adjusting services to insurers, reinsurers, brokers and corporate clients.

Reporting To: CEO

Job Description

  • Build and lead the Commercial Lines / P&C loss adjusting function, including its business plan, operating model and growth strategy.
  • Develop new business opportunities and build relationships with insurers, reinsurers, brokers, corporate clients and other market stakeholders.
  • Lead and oversee complex commercial and P&C claims and loss adjusting assignments.
  • Ensure technical quality, accuracy, independence and timely delivery of loss adjusting reports.
  • Establish appropriate claims handling, investigation, reporting and quality-control standards.
  • Build and manage a network of technical specialists, surveyors, adjusters and external service providers as required.
  • Recruit, develop and manage the Commercial Lines team in line with business growth.
  • Manage client relationships and ensure high levels of service, responsiveness and retention.
  • Monitor the commercial performance of the function, including revenue, pipeline, profitability and operational efficiency.
  • Work closely with other Claims Division functions to identify cross-selling and business development opportunities.
  • Ensure operations comply with applicable regulatory requirements, professional standards and company policies.
  • Represent Braxtone at client meetings, industry events and relevant market forums.

Key Performance Indicators (KPIs)

  • Achieve agreed annual revenue/new-business target for P&C loss adjusting.
  • Secure new insurer portfolios/contracts and expand existing accounts.
  • Establish the P&C loss-adjusting capability, processes, technical resources and market coverage.
  • Achieve agreed gross margin/profitability target for Commercial Lines.
  • Retain key accounts and develop repeat/referral business.
  • Quality and timeliness of loss-adjusting reports; minimal justified client complaints/rework.
  • Build the required technical team/network and develop internal capability.
  • Compliance with regulatory, client and internal requirements.

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