Global Assignment Consultant

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.

By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!

Why work for Sirva?

Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.

Diversity and inclusion is part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify. 

Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.

Position Summary

The Global Assignment Consultant (GAC) provides essential support to corporate clients by managing employees relocating for international assignments. The GAC serves as the primary point of coordination for assignees, ensuring effective delivery of assignment management services in line with international policies and procedures.

Key Responsibilities

Relocation & File Management (60%)

• Oversee delivery of assignment management services, including:
• Policy counseling
• Destination services
• Household goods shipping
• Immigration support
• Departure services
• Expense management
• Interpret client international assignment policies and provide tailored guidance to assignees
• Provide ongoing consultation throughout the assignment lifecycle
  

Supplier & Stakeholder Coordination (20%)

• Collaborate with internal teams to ensure seamless assignee experience
• Manage Global Certified Provider communications and ensure service quality
  
  

Client Communication & Support (10%)

• Act as liaison with client HR contacts on assignment-related matters
• Support exception management and provide policy recommendations
• Deliver status updates and proactively address issues
  
  

Other Responsibilities (10%)

• Perform additional duties to support Manager, Client, and Assignees
  
  

Qualifications & Skills

• Minimum:
• 2+ years of relocation experience OR
• 3+ years of customer service experience
• Knowledge of international assignment management and global business practices
• Strong problem-solving skills with ability to work independently
• Excellent written and verbal communication skills
• Strong organizational and multitasking ability
• Ability to meet deadlines in a fast-paced environment
• Strong interpersonal and presentation skills
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
  

Preferred Skills

• Overseas work or living experience
• Additional language proficiency
  
  

Education Requirements

• High school diploma (required)
• Bachelor’s degree (preferred)
  
  

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [email protected] and let us know the nature of your request and your contact information.