Guest Relations Hostess/Host

Hyde Hotels


Date: 2 hours ago
City: Dubai
Contract type: Full time
Company Description

Hyde is much more than a brand – it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.

Job Description

  • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
  • Ensure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service
  • Meet and greet VIP guests personally and liaise closely with Concierge for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparations
  • Prepare compendiums prior to guest arrival and check-in system entries as necessary
  • Maintain close contact with Concierge for new arrivals and departures
  • Update and maintain repeat guest history system with accurate and detailed information
  • Promote inter-hotel sales and in-house facilities to enhance guest experience and revenue opportunities
  • Send prepared welcome cards and amenities to guest rooms prior to arrival
  • Attend to special requests by guests with professionalism and efficiency
  • Handle guest complaints and refer them as necessary, ensuring follow-up on corrective actions and guest satisfaction resolution
  • Review arrival lists for all arrivals and VIPs to verify room allocations, amenities, and special requests
  • Prepare requisitions for amenities on a timely basis to support seamless guest experiences
  • Participate in regular meetings with Guest Relations team members and Butlers staff to facilitate communications and ensure smooth operations
  • Collect and document guest feedback to identify service improvement opportunities and share insights with management
  • Train and mentor junior Guest Relations staff on service standards, systems, and best practices
  • Coordinate with multiple departments including Housekeeping, Food & Beverage, and Facilities to ensure exceptional service delivery
  • Adhere to all Occupational Health & Safety policies and procedures
  • Perform related duties and special projects as assigned by management

Qualifications

  • Minimum 2 years of Guest Relations experience preferably in a four or five-star hotel
  • Excellent verbal and written communication skills in English; multilingual abilities are highly preferred
  • Proven experience in guest relations, hospitality, or customer-facing roles
  • Strong interpersonal skills with the ability to build rapport quickly with diverse guests
  • Exceptional organizational and time management abilities
  • Proficiency with hospitality management systems and basic computer applications
  • Outstanding problem-solving and conflict resolution skills
  • Professional appearance and demeanor with strong etiquette standards
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Flexibility to work various shifts, including evenings and weekends as required
  • Ability to remain calm and professional under pressure

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