Guest Service Agent

We are currently looking for dynamic, and self motivated Front Office professionals whowant to move their careers forward.

As a Guest Service Agent you are responsible to provide professional and customer focusedservice to our guests, ensuring their stay will become a memorable experience and your rolewill include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service

• Give a warm welcome and check in guests taking into account the established SOPs

• Check out of departing guest in accordance with the established standards

• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilitiesissues

• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currenciesfor hotel guest in accordance with the credit policy

• Corporate with colleagues from all departments, in particular Housekeeping, Finance andReservation

• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at alltimes in order to be available for guests as a point of contact

• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

• Demonstrate a complete understanding of the hotel’s policies and procedures and servicestandards and have full knowledge of the hotel facilities and happenings

Requirements

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front OfficeDepartment within a hotel. Excellent written and verbal English communication skills andknowledge in an additional language, along with strong interpersonal and problem solvingabilities are essentials. Computer literate and previous experiences with Opera are anadvantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’personality with an outgoing, charismatic and approachable character. You will work wellunder pressure in a fast paced environment and be a great team player, who thrives inworking with a multi-cultural team and guests alike, while possessing following additionalcompetencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Job Details

Job Location

Dubai, UAE

Department

Front