Guest Service Executive - Gift Shop

Palazzo Versace Dubai


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Key Responsibilities:

  • Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times.
  • Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences.
  • Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures.
  • Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel.
  • Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented.
  • Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages.
  • Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required.
  • Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests.


Requirements:

  • Previous experience in retail sales or hospitality/hotel
  • Fluent in Russian or Arabic; good command of English is required
  • Strong communication and customer service skills
  • Sales-driven, proactive, and well-presented
  • Ability to work flexible shifts, including weekends and public holidays
  • Basic computer and POS system knowledge

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