Guest Service Executive - Gift Shop
Palazzo Versace Dubai
Date: 11 hours ago
City: Remote
Contract type: Full time
Remote
Key Responsibilities:
- Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times.
- Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences.
- Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures.
- Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel.
- Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented.
- Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages.
- Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required.
- Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests.
- Previous experience in retail sales or hospitality/hotel
- Fluent in Russian or Arabic; good command of English is required
- Strong communication and customer service skills
- Sales-driven, proactive, and well-presented
- Ability to work flexible shifts, including weekends and public holidays
- Basic computer and POS system knowledge
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