Head of Operations UAE

BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.

BTSE has pioneered multiple trading technologies that have been widely adopted across the industry, establishing new benchmarks for innovation, performance, and security in digital asset trading. Consistently ranked among the top 10 global exchanges, BTSE is expanding rapidly and invites ambitious, driven professionals to become valuable members of its B2C and B2B businesses.

About The Opportunity

We are seeking a Head of Operations to lead the Dubai entity’s operations. This role will oversee day-to-day activities, establish operational frameworks, and support regulatory compliance and licensing.

The successful candidate must meet VARA's fit and proper standards, including demonstrated integrity, relevant industry experience, an understanding of the virtual asset regulatory framework, and financial soundness

Responsibilities

• Oversee daily operations across trading, payments, and client lifecycle.
• Establish and maintain operational processes, controls, and monitoring frameworks.
• Support licensing and act as a key point of contact for regulators, including VARA.
• Ensure alignment with compliance, risk, and internal policies.
• Identify and manage operational risks, including incident handling and escalation.
• Collaborate with global teams and provide regular reporting to senior management.
• Support hiring and build-out of the local operations function.
  
  

Requirements

• Proven track record of operations experience in financial services, fintech, or VASP.
• Experience in a regulated environment with ownership of operational controls, policies and procedures.
• Working knowledge of trading operations, payments, or client-facing operations workflows.
• Familiarity with the UAE regulatory landscape, particularly VARA requirements, is strongly preferred.
• Ability to meet VARA fit and proper requirements.
• UAE resident or national,UAE-based or able to relocate.
• Strong interpersonal communication and stakeholder management skills across internal teams, regulators and external partners.
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.