Head of Product, UX & Design (Product Owners, Experience & Creative)

Company Description

Our Client is a real estate developer creating AI-native, agentic homes and workplaces, with an intelligent agent that learns its occupants and adapts the environment toward wellness and longevity. Their approach is built around the idea that a smart home should know you, care for you and make you healthier over time, not just act as a remote control on an app.
Our Client runs a lab and experience centre where products are tested with real residents and office users, and has a pipeline of thousands of units to deploy into. Our Client is a fast-moving, founder-led organisation, with a mandate to set a new design standard for the industry.

Job Description

Role Overview
We are seeking an exceptional Head of Product, UX & Design to own what our client builds and how it feels. The client is creating AI-native, agentic homes and workplaces, spaces with an intelligent agent that learns their occupants and continuously adapts the environment toward wellness and longevity.

Reporting to the Chief AI Officer (CAIO), you will lead all product owners, product managers, designers and creative talent. You will turn the CAIO’s vision into clear product roadmaps and an unmistakably premium experience across every touchpoint: the super app, wall switches, smart mirrors, voice, a 3D AI agent, and the physical spaces themselves.

We are looking for a design superhero with product leadership depth: someone of the calibre found at Apple, Uber, Noon, Swiggy, Revolut or leading health-tech companies. You must hold a very high bar, and be confident enough to push back when something isn’t good enough.

Reporting & Team
Reports to: Chief AI Officer (CAIO)
Key partners: Head of Technology (engineering delivery); Technical Program Manager; Marketing & Brand (including external brand agencies); Sales & Go-to-Market

Leads:

• Product owners: Agentic Intelligence, PWA / Super App, Hardware & IoT. Each owns their product end to end and partners day to day with the Head of Technology’s engineering teams.
• Product management: Product Managers and Product Associates reporting into each product owner
• UX Design: UX Design Manager, Product Designers, UX/UI Designers
• Creative & Graphics: Graphic Design Manager, Senior Graphic Designer, Motion Graphics Designer

Key Responsibilities

1. Product Leadership & Roadmap

• Own the product strategy and roadmap across the client’s three product lines: the agentic intelligence layer, the PWA / super app, and the hardware & IoT experience.
• Lead and grow the product owners, giving each a clear mandate, outcomes and accountability for delivering a complete, working product with their engineering counterparts.
• Turn the CAIO’s vision into prioritised, sequenced roadmaps that balance residential first (the current priority), commercial workplaces, and later hospitality.
• Define success metrics and run the product cadence (discovery, PRDs, sprint reviews, launch readiness) together with the Technical Program Manager.

2. The Super App & Customer Journey

• Own the end-to-end journey in the PWA, evolving it into the super app for agentic living:
• Pre-sales: an AI-guided digital brochure, delivered through brokers, that helps buyers choose an apartment and its customisations.
• Onboarding: the resident “interviews” their home agent, building their profile, preferences and household setup (with privacy between family members).
• Handover: construction updates, fit-out choices and move-in readiness.
• Living: daily control and wellness insights, plus communicating with the home from anywhere.
• Design for multiple modalities (chat, voice, a 3D/avatar agent and touch) while keeping the experience simple for people who don’t want to “talk to AI”.

3. UX, Interaction & Design Systems

• Build and own the design system across app, web, wall switches, smart mirrors, tablets and in-space displays.
• Define the interaction language for ambient, mostly invisible automation: how the space shows what it is doing, what it detected, and how the occupant can override it.
• Champion research and usability testing with real residents and office users in the lab and Experience Centre.
• Set and protect a world-class quality bar for micro-interactions, motion and polish.

4. Creative Direction & Brand Expression

• Lead the creative and graphics team: visual design, motion graphics, product storyboards and sales/marketing assets.
• Partner with Marketing and the brand agency so that the brand direction (bold and colourful, “Nike meets Apple”, glassmorphism and neumorphism, biophilic cues) shows up consistently in the product.
• Produce product vision videos and prototypes that make an invisible, passive experience visible and compelling to investors, buyers and partners.

5. Wellness, Data & Trust

• Translate biometric and wellness data (from wearables such as Whoop, Oura and Ultrahuman, and from in-space sensing) into insights and nudges people actually act on, without being creepy.
• Make privacy and consent a first-class part of the experience, working with the Head of Technology on privacy-by-design.

Requirements

Requirements

Product & Design Leadership Requirements

• Product Leadership: Product strategy, roadmapping, OKRs, managing product owners/managers, outcome-based prioritisation
• UX & Interaction: Multi-platform UX (mobile, web/PWA, embedded displays), conversational and voice UX, prototyping, user research
• Visual & Creative: Design systems, typography, motion design, brand-to-product translation; strong portfolio required
• AI Product Literacy: Understanding of LLMs and agents, and how to design trustworthy, explainable AI experiences
• Tooling: Figma (expert), prototyping tools (ProtoPie, Framer or similar), After Effects/motion tooling, analytics platforms
• Collaboration: Proven partnership with engineering leadership; experience working with external agencies
• Leadership: Built and led combined product + design teams of 10+; hiring and mentoring across seniority levels

Preferred Qualifications

• Hardware-Adjacent Products: Experience designing products that extend beyond the screen into smart home, IoT, wearables, automotive or connected devices.
• Health/Wellness Tech: Product or design leadership at a health-tech or wearables company (e.g. Whoop, Oura, Ultrahuman, Eight Sleep) is a strong plus.
• Consumer Super Apps: Experience at companies known for design excellence and complex consumer journeys (e.g. Apple, Uber, Careem, Noon, Swiggy, Revolut).
• Zero-to-One Experience: You have built a product and a team from scratch, not just optimised an existing one.
• Strong Opinions, Loosely Held: You will push back on a bad idea, including the CEO’s, and change your mind when the evidence says so.

Why This Role?

Most real-estate “smart homes” are a remote control on an app. Our client is building something different: homes and workplaces that know you, care for you and make you healthier over time. You will define the face, voice and feel of that intelligence, from the first time a buyer meets the client’s agent on a broker’s tablet to the moment a resident’s bathroom mirror suggests a better night’s sleep. You will have the mandate, the team and the executive support to set a new design standard for the industry.

Additional Suggestions for the Candidate

• Portfolio Is Everything: Please include case studies that show product thinking and craft, ideally including motion and multi-device work.
• Think Beyond the Screen: Come ready to discuss how you would design an experience where the best interaction is often no interaction at all.
• Bring a Point of View: Tell us one thing you would change about how today’s smart home apps work, and how you would do it better.

Benefits

• Offered Salary: Competitive, in line with market standards for the role and seniority, along with additional benefits as per the company’s band structure.