Horizon Club Officer

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Horizon Club Officer

Shangri-La Group | Abu Dhabi, United Arab Emirates

About Us

Find Your Shangri-La in Shangri-La.

Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.

As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.

Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.

As a Horizon Club Officer, you will deliver personalized luxury service by managing both guest reception and F&B service within the Club Lounge. Also, you will ensure seamless guest experiences through efficient check-in support, concierge-style assistance, and attentive lounge hospitality. And you will uphold the highest service standards by combining front office professionalism with refined F&B service delivery.

Key Responsibilities

• Welcome Horizon Club guests, assist with lounge check-in/check-out processes, and manage guest requests professionally.
• Provide high-quality food and beverage service during breakfast, afternoon tea, and evening cocktails.
• Maintain lounge presentation, cleanliness, and luxury ambiance in line with brand standards.
• Coordinate with Front Office, Housekeeping, and F&B teams to ensure smooth guest experiences.
• Handle billing, reservations, and administrative tasks accurately while ensuring guest satisfaction.
  
  

About You

• Good knowledge of both front office procedures and food & beverage service standards.
• Excellent communication and interpersonal skills to engage with VIP and executive guests.
• High attention to detail, presentation, and service consistency.
• Reliable, proactive, and committed to delivering exceptional luxury experiences.
• Diploma in Hospitality Management, Tourism, or a related field is preferred.
• Previous experience in Front Office, Guest Relations, or F&B service within a luxury hotel is an advantage.
• Proficiency in hotel systems and strong English communication skills are required; additional languages are a plus.
  
  

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive
  
  

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.