Housekeeping Coordinator

Job Description

Company Description

• We believe in performance, agility, innovation, fun, collective intelligence, and empowerment.
• We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger.
• We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact.
• We act as One team. Global, Regions and Hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively.
  
  

Job Description

We're looking for an organized and detail-oriented Housekeeping Coordinator to join our dynamic team in Ras Al-Khaimah, United Arab Emirates. Reporting to the Director of Housekeeping, you will serve as the administrative backbone of our housekeeping department, ensuring seamless operations and exceptional guest experiences. This role offers an exciting opportunity to make a meaningful impact by coordinating staff, managing schedules, and supporting our commitment to maintaining the highest standards of cleanliness and service excellence.

• Coordinate and provide comprehensive administrative support to all areas of the Housekeeping department, acting as a key liaison between management and staff
• Assign rooms to room attendants, housemen, and supervisors according to sectional breakout schedules, ensuring efficient workflow and equitable distribution of workload
• Maintain accurate employee records, schedules, and gratuity documentation for all housekeeping personnel
• Process and track work orders and guest requests, ensuring timely reporting and prompt delivery to guest rooms
• Update and maintain daily housekeeping room discrepancy reports with precision and accuracy
• Answer housekeeping office phones professionally, record all messages, and dispatch communications as directed by the Director of Housekeeping
• Provide proactive and professional guest service support while fostering a collaborative and supportive environment with colleagues
• Demonstrate empowerment to think critically, act decisively, and make sound decisions within your scope of responsibility
• Maintain strict adherence to all Health & Safety training, guidelines, and work practices established by organizational standards and local regulations
• Perform additional duties and assignments as required to support departmental goals and organizational objectives
  
  

Qualifications

• Proficiency in Microsoft Office Applications (Word, Excel, Outlook, PowerPoint)
• Excellent written and verbal communication skills with the ability to interact professionally with diverse teams
• Strong organizational and time management skills with demonstrated ability to prioritize multiple tasks effectively
• Proven ability to multi-task and work efficiently in a demanding, fast-paced environment
• Capability to work well under pressure while maintaining accuracy and attention to detail
• Problem-solving mindset with analytical skills to identify and resolve operational challenges
• Previous housekeeping experience in a luxury hotel environment (preferred)
• One (1) year of administrative support experience (preferred)
• Strong work ethic with commitment to excellence and continuous improvement
• Guest service orientation with empathy and customer-focused approach
• Leadership and supervisory capabilities to coordinate and support housekeeping staff
• Knowledge of hotel facilities, operations, and surrounding area (asset)
• Ability to maintain confidentiality and handle sensitive information with discretion
• Flexibility and resilience in adapting to changing priorities and operational needs
  
  

Additional Information

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.

• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
• We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
• All our Heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.
• We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.
• Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.
  
  

Job Details

Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Ras Al Khaimah Company Website: sofitel.com Job Function: Hospitality & Guest Services Company Industry/

Sector: Other

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