In-Store Success Executive

Department: Operations

Location: UAE

Description

About Tabby:

Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success.

We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today.

What began as a better way to pay at checkout has grown into a financial system working the way it should have all along.

About the role:

The UAE In-store Success team at Tabby manages the performance of Tabby’s entire network of in-store partners, ensuring existing partners are performing up to their maximum potential while collaborating with internal teams on projects and initiatives to ensure a consistent healthy growth.

As our In-store Success Executive, you will be working closely with new and existing Tabby merchants to ensure they are performing to their maximum potential and to protect the merchants from possible obstacles to their growth with Tabby. The perfect candidate for this role is someone who possesses an intermediate knowledge of operational processes, efficiency, and has the ability to communicate clearly and persuasively.




Key Responsibilities

• You will be in charge of onboarding in-store merchants and ensuring they have all that is needed to start transacting
• You will be visiting the Tabby merchant network in Dubai to ensure the best practices are implemented and take any necessary action to ensure nothing blocks the merchant's potential to sell.
• You will be collaborating with internal teams on ideas and initiatives to ensure a consistent and healthy growth for our merchant network.
• You will be the voice of the merchant given the amount of contact you will be making with merchants on a daily basis, therefore you will need to always be on high alert for useful feedback that we can apply and eventually improve the merchants' overall experience.
  
  
  

Skills, Knowledge & Expertise

Note: This role is open only to candidates with a valid UAE driver's license and a car.

This is an entry-level/junior role. Candidates with 1-2 years of relevant experience are encouraged to apply.

• Prior operations or sales experience - 1 to 2 years, preferably a background in FinTech, e-commerce, FoodTech, or Logistics
• Driving license and personal car
• English level: Fluent/Native (Required)
• Arabic Level: Fluent/Native (Required)
• Able to read, understand, and create useful dashboards with actionable data
  
  
  

Job Benefits

• We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• Health Insurance.
• Flexi Perks: a monetary benefit to spend on what matters most to you — health, well-being, education, or professional development.