IT Business & Technical Support Specialist

Experts Plus Recruitment Services


Date: 3 weeks ago
City: Dubai
Contract type: Contractor

About the Role

We are seeking experienced IT Business & Technical Support Specialists to support various operational departments within a leading government entity. The selected candidates will work closely with business users and IT teams to deliver technical solutions, system enhancements, reporting, automation initiatives, and user support services.

Requirements

Key Responsibilities

  • Gather, analyze, and document business requirements.
  • Support application enhancements and system development initiatives.
  • Coordinate with business stakeholders and technical teams to ensure successful project delivery.
  • Develop and maintain dashboards, reports, and data analytics solutions.
  • Support system integration activities and API-related projects.
  • Participate in testing, implementation, and user acceptance activities.
  • Provide technical support, troubleshooting, and issue resolution.
  • Assist in AI, workflow automation, and digital transformation initiatives.
  • Prepare functional and technical documentation.
  • Deliver end-user training and ongoing support.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field.
  • 3–8+ years of relevant IT experience.
  • Experience in one or more of the following:
    • Data Analysis & Reporting
    • Power BI / Dashboard Development
    • System Integration & APIs
    • Application Development
    • Artificial Intelligence & Automation
    • Business Analysis
    • Technical Support & Troubleshooting
    • Software Testing & Implementation
  • Strong communication and stakeholder management skills.
  • Ability to translate business requirements into technical solutions.
  • Arabic and English language proficiency is highly preferred.
  • Previous experience within government entities, education institutions, or large operational environments is an advantage.

Preferred Skills

  • Power BI, SQL, Data Analytics
  • API Integration
  • Business Analysis & Documentation
  • AI & Workflow Automation Tools
  • Software Testing & UAT
  • Project Coordination

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Duty Manager

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa, Dubai
11 hours ago
Position SummaryProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply...

Accounts Receivable

Accor, Dubai
1 day ago
Company DescriptionJoin Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.Our Commitment To Diversity & InclusionWe are an inclusive company, and our ambition is to attract, recruit and...

Management Consulting, Manager

Teneo external feed for LinkedIn, Dubai
1 day ago
The Management Consulting Team at Teneo Our Management Consulting division advises senior leaders on strategic issues that define the success of their organisations. We combine rigorous analysis, commercial judgement and deep sector expertise with the broader capabilities of Teneo to help clients solve complex business challenges and deliver meaningful outcomes. We work across a diverse range of sectors, including Consumer...